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Discussion Starter · #1 ·
Where do I start. Terrible professionalism on behalf of their management, incompetence as regards proper delivery and operation of a vehicle, & deceptive sales practices.
During the negotiating process, we asked multiple times- where would the vehicle be delivered from. Each time the weasked, the dealer avoided answering the question. At first the dealership made it seem as if they were getting the vehicle from another local dealer- insinuating that the vehicle would be delivered the same day or at the very latest, the next day. After consummating the deal, we ask again from where would the vehicle be delivered. The sales manager didn't exactly know. He stated that it is either in Pennsylvania or Tennessee... OK no problem, as long as it is delivered on the back of a truck. He said no it will be driven and that if one wanted it delivered by truck, one would have to pay an extra expense. We explained to him that this was unacceptable. He said that one could not back out of the deal-the paperwork has been signed. We received our vehicle delivered with almost 400 miles on it. The dealer offered nothing to us as compensation, not even a free oil change or anything. In addition they were negligent with the vehicle, operating it contrary to the factory's recommendations (during the fist 1200 miles). In response to the complaint about the situation, the Sales Manager tells us that we are "looking for a free ride" and for a "hand out". How appalling, and unprofessional. The Sales Manager also disputed the claim that the vehicle was operated in a fashion not recommended by the factory when clearly the owners manual states not to operate the vehicle at constant speeds for extended periods of time during the break-in period. No wonder there are 21 complaints about this company in the last 36 months concerning problems with repairs, dissatisfaction with performance and selling practices. 9 of those were processed in the last 12 months, compared to another nearby Nissan dealer, Michael Jordan Nissan, which had none. If you visit both dealers, you will clearly see the difference in professionalism immediately. If you are in the Raleigh area, avoid Southern States like the plague.
 

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RE: SOUTHERN STATES NISSAN RALEIGH

Just got a thier 2nd rebuttle to my BBB complaint- They refused to even respond on the second rebuttle. They simply stated that "they had already responded to the complaint"- This after I invited them to offer there thoughts on a reasonable solution to the problem. :lame:
 
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