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2014 Rogue SV.
After many phone calls to and from Nissan Consumer Affairs, this is the outcome.
Sadly I was told Nissan Corporate will not compensate customers who purchased these Navigation Systems because they were part of a purchased "Technology Package" and not an individual item.
I was also told that Nissan did not manufacture the Rogue Navigation Systems and because they are not OEM, they aren't responsible.
One of the persons did admit that there are no updates nor are there any plans for updating the maps on these units in the future.
As the Navigation System is the heart of the whole Technology Package, shame on Nissan for screwing their customers by not supporting it.
I'm going to get a lawyer involved.
 

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Seriously? Nissan doesn't manufacture 80% of the parts that go in a car. Does that mean when a part doesn't work as it should they are not responsible because they didn't make the part? Seems like there is a good case here for a class action lawsuit.
 

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I have called Nissan to resolve this problem several times for the last 3 years and they are keep telling the same thing again and again, that there are no update available for the model 2015 Rogue. A Class Action Lawsuit is the only alternative for this case.
 

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Out of curiosity, if the issue is that Bosch sourced nav program cannot be updated, how is that the customers problem? Why can't they just issue a recall and replace the head units with a new one that can be updated?
 

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(SOLVED) I got mine updated!!!

Here is the official story as told by the executive specialist at Nissan's corporate office who helped me update my map.

Nissan hired a company to build the maps for the vehicles they built those two years (2014-2015) Then they stopped using that company (didn't specify why) So in order to update the maps, the actual radio/navigation system needs to be updated first to make it compatible with the new maps build by the company they are currently using. The patch update code is NTB15-011 (I got this from a confirmation email from corporate)

Nissan mailed me the new SD Card. It says "Third Generation V10"

They warned me not to install the SD card without the dealer installing the patch first; otherwise my whole radio/navigation system would brick.

I took my car to the dealer and they installed the patch and put the new SD map card. (The executive specialist who helped me called ahead to let them know specifically what software patch they needed to install)

The interface is almost identical to the old one, but you can tell the maps are displayed a little different. The technician told me that there is a second patch they need to apply to the radio/navigation system which is supposed to fix some bugs but they didn't have it in stock and they were going to order it.

My recommendation is to talk directly to the technician in charge of audio at the dealer and ask him to search for this update patch code (NTB15-011) on their system. The previous times I had gone to the dealer and talked to the service advisors, they didn't know anything about this.

I am not sure why Nissan is withholding this update. Perhaps they are trying to figure out a way to include the patch in the new map SD card, so the user can do everything on their own, without having to pay extra to have the dealer do it, but this is just my opinion.

Anyway, I'm planning to post an update once the second patch is applied.

I hope this help you guys. At least now we know there is a way to update the maps!

* I tried to post a picture of the two SD cards side by side, but it didn't allow me to do it because this is my first post)
 

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Would you mind sharing the Nissan part number for your updated SD card?
This is the description of the SD Card that came in the pack list:
U4411-0080-810NAM
Nissan Third Gen SD Map Update V10

I am not sure if the U4411-XXX is Nissan part number.

Again, ask the technician who works with audio at your dealer to search the code NTB15-011. I believe that is the code for the technical service bulletin.

I am still waiting for the second software update. I'll try to get as much information as possible from the technician when he install it.
 

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https://x.nissanhelp.com/forums/latest-uploads/27649-ntb15-011-a.html

I cannot say I completely understand. That service bulletin dates back to 2015. From my reading of it, the possible issue is that it's your head unit that will not accept an updated map, so its software needs updating to get around this.

Why would you have to wait for the tech to get the patch in stock??? Its software, he/she should have it on their computer.
 

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They told me that the software is not something they can download, they have to order either a CD or a USB drive with the software inside.

The way I understood it, the original patch related to NTB15-011 is to make the unit compatible with the new map. The second software patch (the one I am waiting for) is to fix some bugs that were discovered after the original patch was applied.
 

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Was at my dealership yesterday. Told me they are a dealership, I need to contact Nissan. Gave me the customer service number (888) 629-6279. Got nowhere. I was told they are a navigation company, not Nissan. Gave me Nissan number (800) 647-7261. I was given a case # for something no one has any information for. Was forwarded to Owner Services (855) 426-6628. Another person that had no information for me. He wanted to send me back to the Navigation Customer Service. Nissan has trained their staff well to say nothing and do nothing.

I get better consumer representation from Best Buy for a $500 laptop.
 

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It would have been nice if JGomez had specified what model he has. The bulletin he cited was for a 2014 Altima. Makes me wonder if he might not be driving a Rogue
https://x.nissanhelp.com/forums/local_links.php?linkid=4147&catid=888

and the updated map software number he provided is the latest Nissan map file
https://nissan.navigation.com/produ...nada/sku/U4411-0080-810NAM/en_US/NissanNA/USD

Problem is it does not mention anything about Rogue's prior to 2016, and there is no mention of a Bosch system. Has anybody found confirmation from Nissan or a dealer that what was suggested was actually done on a Rogue to update the software???
 

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Has anyone ever brought a Class Action Lawsuit against Nissan for selling the 2014/2015 Nissan Rogues with the Navigation System and no Updates available?
 

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Here. I copied your post and inserted it here
''Many of you have complained how Nissan has dropped the ball on the 2014/2015 and possibly 2016 Nissan Rogue map updates. After scrounging around different forums, I have learned that they either they had a corrupt firmware out there, or they changed firmware/map developers and the system was incompatible (hence no Navigation Map Updates) without doing a firmware upgrade which meant a trip to the dealership.

There is a fix. In order to load the new maps you need to be on the latest firmware. However to get the firmware, you have pay Nissan Techs to install it since you are out of warranty. So the dealer charges about $150 to upgrade your firmware, and then another $150 to get the maps. You can do this yourself for less if you choose, below are the instructions.

Most car manufacturers (Ford, Mitsubishi, Subaru, others) allow you to download the firmware and do the upgrades yourself.

Luckily, a user on another forum was able to get the firmware for his or her Xterra when their technician left the USB Stick in the car by mistake. The Xterra, Altima, Rogue and others use the same NissanConnect Navigation system.

To be able to get new maps, you need to do two things:
1. Upgrade the Firmware on your 2014/2015 and maybe 2016 Nav System to version D407 if you are not on that currently.
2. Buy new maps (either from the manufacture know as Here aka Nissan.navigation.com or via ebay)

I have used this process and was successful. I was on version D207 of the Navigation Firmware and Upgraded.

To determine if you have version D407 or newer you have to get into the secret diagnostic menu. The instructions are in the TSB below, but basically you hold down the Apps Button while turning the Tune knob 90 degrees left, then 90 right, then left and right again. You should see a system tab and you can get the details in there.

Here are the steps to upgrade your firmware:
1. Download Firmware on to your PC from this location:
https://www.thenewx.org/forum/12-electr ... ost4272548

2. Acquire an 8GB USB Stick (I believe the firmware uses a little over 3.6 GB of space, so a 4GB stick may work)

3. Format the USB Stick FAT32

4. Unzip the downloaded firmware to into a folder (default puts it into a folder on your PC called Xterra_Firmware)

5. Copy the contents of that XTerra_Fimware folder to the root of USB stick

6. Download the NTB15-011 PDF Instructions which can be found here (may have to create free account and download by clicking the diskette icon)
https://x.nissanhelp.com/forums/local_l ... &catid=888

7. Follow the instructions in the NTB on how to load the firmware into the system. It takes about 35-40 minutes, so I did it on my drive to work.

8. It will reboot when it is finished. It will then load the maps (takes a few min) and might cycle a few times. You will only lose your Bluetooth association to the phone so you will need to re-pair that, all other settings and info is retained.

Now that you have the new firmware, you are free to use any new maps (2016 or newer).
Here are the instructions for loading new maps:
1. Acquire maps from Nissan's Official map source which is HERE (formerly known as Navteq), links can be found on Nissans site, but ultimately they point to you Nissan.navigation.com. At the time of this writing maps were $150 + shipping for version 10

OR

1. Acquire maps from Ebay purchasing used SD cards from previous Nissans. You can also purchase unused from Nissan Dealers online or locally. Here are the part numbers for your Rogue:
2018 Update is Version 9 and is part# 25920 9HT0A
2019 Update is Version 10 and is part# 25920 9HT0B

I was able to do V9 as that was the only thing reasonably priced on ebay at the time of my purchase (since I was trying to figure it out, I wasn't ready to shell out $150 as test).

2. Install the maps, by starting the car, powering on the radio and removing the current SD Card (behind the cover next to the CD slot).

3. Insert the card and follow the on screen instructions. It will look the same as below in the video that someone made.

4. Mine did two different map component upgrades, with reboots in between which it did on its own, so you may have multiple upgrades.

5. After all the updates are complete, it may take a few minutes for it to find your location based on the satellites.

With this you should be done.... And now for future maps, just order latest maps for a 2016 Nissan Rogue as your radio is now current to 2016 code.

Thank you to all the people who posted on those sites or created videos, with out their info, I couldn't assemble this how-to.

Hope this helps!''

Well done for this, I am sure it will help some people.
 

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Thank you, however it appears that the links to the firmware at thenewx and the NTB pdf at nissanhelp didn't copy over correctly. Until I get enough street cred to post links, anyone can feel free to message me and I will provide them links.
 

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I own a Nissan Rogue 2015. I can confirm that the update works. Mine was done by the dealer.

Once again, ask the service advisor that they look up on their system the update NTB15-011. That particular number will show on their system.

Unfortunately I don't have enough points in this forum to post images, but if you send me your email on private message, I can send you a screenshot of the actual email I got from Nissan specifying the update that needed to by applied (NTB15-011) along with a picture of the SD card I got from Nissan with the new map.
 

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2014-2015 Rogue Navigation Can't be updated

This is my first post in a forum, so please excuse me for any "faux pas".
the
My 2014 Rogue had Version D025 firmware. I tried downloading the D407, but it took way too long. I decided, to take my Rogue to Woodchester Nissan in Mississauga, ON, Canada - they were unaware of the firmware update and stale GPS map issue.

I paid Woodchester $150, to have my firmware updated - so indeed the D025 can be updated.

My question is which 2019 maps do I purchase? is the V10 the same across the board?

Thanks.
PermanentVacation
 
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