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Discussion Starter #1 (Edited)
Bought a 2014 Rogue for my daughter recently and when I tried to buy the latest Map update, the web site said "Our records indicate you already have the most recent map information for your vehicle. Please check back after your first year of ownership for a new map update." Just to be clear, I hadn't put any vehicle-specific information into the web site when it gave this message. Any of you can see this message by going to nissan.navigation.com and selecting Rogue with either 2014 or 2015. Selecting 2016 Rogue offers the latest update so that model works.

Called navigation.com and they said that these models have some sort of "technical issue" preventing them from being updated!? It has now been about six months and they are giving me the same story, so it seems like this is never going to be fixed. Has anyone figured out any way around this or does anyone know anything more about it? Seems like they just don't want to bother figuring out the issue since it isn't the newest model, but this is a major defect.

Thanks...
 

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Bought a 2014 Rogue for my daughter recently and when I tried to buy the latest Map update, the web site said "Our records indicate you already have the most recent map information for your vehicle. Please check back after your first year of ownership for a new map update." Just to be clear, I hadn't put any vehicle-specific information into the web site when it gave this message. Any of you can see this message by going to nissan.navigation.com and selecting Rogue with either 2014 or 2015. Selecting 2016 Rogue offers the latest update so that model works.

Called navigation.com and they said that these models have some sort of "technical issue" preventing them from being updated!? It has now been about six months and they are giving me the same story, so it seems like this is never going to be fixed. Has anyone figured out any way around this or does anyone know anything more about it? Seems like they just don't want to bother figuring out the issue since it isn't the newest model, but this is a major defect.

Thanks...
I should have posted this on the other forum, but I didn't; Get your daughter a Garmin Navi or tell her to use Google Maps. I have the 2016 and haven't upgraded the maps software on the navi yet, as its running the 2015 year maps.
 

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Discussion Starter #3 (Edited)
Any other 2014/2015 Rogue with Nav owners out there?

Of course people can use their phones as a Nav, that's not the point. We purchased a vehicle with a Navigation system (which costs more than a vehicle without Nav) and it is expected that any vehicle's Navigation system can be updated or else it becomes useless. To be clear, there ARE UPDATES AVAILABLE for 2011-2013 and 2016 onward. Only 2014 and 2015 are affected, so it is clearly a vehicle defect. Navigation.com told me that it is Nissan's responsibility to generate the update--they simply provide the map data which is readily available: "We at HERE maps do not create the map updates for your vehicle, our relationship with Nissan is as follows: Our company collects the map data and provides it to the vehicle manufacturer (in this case, Nissan), the vehicle manufacturer implements our data and creates the map updates, then the vehicle contracts us to distribute their map updates. We have no further information regarding the map updates beyond the information provided to us by Nissan."

I've escalated the issue to the top at Nissan Consumer Affairs and their response was "There is no update. We don't know why there is no update and we are unwilling to ask Engineering for an explanation or to try to do anything about it."

Based on public sales figures, there are probably about 250,000 2014/2015 Rogues with Nav affected by this defect. It appears that only a Class Action Suit will yield some answers--I think they should either compensate affected owners or fix the problem. If anyone else has been affected by this, please reply below.

Thanks...
 

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I have a 2015 Rouge purchased in December 2014 that I have been trying to get an update for. I did not know about the technical issues but have complained on surveys and also to Consumer Affairs. I am supposedly on some list when it becomes available. I don't want to use my phone, I want to use the navigation system I paid for.
 

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I have a 2015 Rogue. Map updates are not available. Nissan Connect doesn't work. It appears that the "head unit" for the 2014 and 2015 Rogues are "orphans". Rented a Hyundai Sonata. It didn't have nav but had Android Auto. The phone connected to the car via a USB cord. The maps from your phone (Google) displayed on the screen and supported voice commands. Traffic was included. Far superior to the garbage that Nissan charges you extra for. I believe the 2018 Rogues will have Android Auto.
 

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I have a 2015 rogue, which I bought new. There have never been any updates for maps available since I bought it. I have gotten the same runaround with navigation.com, Nissan customer care, been put on the "infamous list". Nissan customer care sent me to the dealer. They cannot help. They say it's Nissan. Nissan says it's navigation. Navigation has nothing in the works for this update and they say it's Nissan. It's someone's issue. I paid extra to have the navigation on this car for convenience. It can't even get me to the Nissan dealer correctly! nor does it have streets in my town show up. It's virtually useless. I believe class action suit to replace the navigation system with the most up to date version or refund money back would be viable.
 

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I see that Nissan uses a full-size sd card. Has anybody tried using an sd card reader and seeing if you can copy files to it from your computer? Seems ridiculous that you cannot update software on a unit you own.
 

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That's for Latinas. I have a rogue. The dealer told me that you can not interchange as cards from different models or years. He told me they tried before and it doesn't sync with the system to allow it to work unless it's year and model are matched with the sd card
 

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I have been in contact with my Nissan dealer about a refund and they tell me it is a Nissan corporate problem. Talked to them and they escalated it. When they called back they said that it was working as it should when it was purchased and refused to take any responsibility for the issue.
 

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I JUST purchased a 2015 SL Premium. Wish I would have known this beforehand. I agree that; my decision for this vehicle were for the bells and whistles. Why utilize a separate device when the vehicle is equipped with one? Now I'm disgusted.

LATEST FROM NISSAN NAVIGATION: "We are working on a new map update for this vehicle. At this time a new map update is not available for purchase. Please contact customer service if you have any questions."

Time will tell....
 

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Well, I think that is ridiculous. In your shoes, I would be contacting one of the eBay sellers to see if they have information on how and if one of their sd cards would work with updated maps. In my experience, you cannot always count on the part department knowing anything about interchangeable parts between models. As I said earlier, I very much doubt that Nissan uses completely different programs and sd cards for each model with sat nav.
 

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Well heck I was looking here

Nissan Navigation Map Updates | Home | HERE

And as I thought most models share the nav card with others, but somehow 2014 and 15 Rogues are not included. You can update a 2011-2013. And I also checked and you can for a 2015 XTrail which is the same as the US Rogue, but they only have updates for Mexican maps. They even have updates for 2014-15 Muranos, Altimas, Maximas, Sentras, Xterras, Versas, Titans, Frontiers etc, but somehow not for 2014 and 2015 Rogues. Very mysterious....
 

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2015 Rogue

NO UPDATE YET! I would be interested in a class action lawsuit as well. If they have a known problem, it should be addressed. This is a feature that I paid top dollar for and now it is basically useless. I have been a Nissan owner all the way back to Datsun. This would be a deal breaker for me on my going forward purchases.
 

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Be wary of putting something into your electronics of which Nissan did not approve. May void the warranty. Also may create other problems. I have a non-Nissan vehicle and I got a free nav. update when the car was three years old. Some graphics changed, but nothing else. That was about five years ago and I see no reason to spend $250 for an update. Also, it had to be done at the dealership because it took 4 hours with the power on. Not to mention to insure all the other electronics worked after updating.

If most current info is that important, get the Garmin. Otherwise you will always being paying for updates that may not be the most current info anyway.

Another option is to search for the name and mailing address of the Nissan USA CEO and then write him a for real paper letter. Know from experience that it works - and quickly.

As for a class action lawsuit, good luck with that. Especially with the changing judicial system in the US.
 

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Map Update Rogue 2015 and 2014

Hi, All, I have been going round and round with Nissan on this for 2 years. They finally changed the message on the map update site to say they are working on an update. There will never be an update for these units. The reason is that Nissan (actually Bosch the maker of the unit) had a patent infringement suit against them on these units. The suit was by Affinity Labs of Texas, LLC. (Filed 10/1/2014) Under the settlement, they cannot do anything to make the units work better. I called them on it and told them they would never update these maps. That's when they changed the message to say they are working on a update, but that is bogus. They just want to throw everyone off. It may very well be that a class action suit is the only way to fix the problem. The 2016 models and beyond have units that work. What a ripoff!!
 

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Of course people can use their phones as a Nav, that's not the point. We purchased a vehicle with a Navigation system (which costs more than a vehicle without Nav) and it is expected that any vehicle's Navigation system can be updated or else it becomes useless. To be clear, there ARE UPDATES AVAILABLE for 2011-2013 and 2016 onward. Only 2014 and 2015 are affected, so it is clearly a vehicle defect. Navigation.com told me that it is Nissan's responsibility to generate the update--they simply provide the map data which is readily available: "We at HERE maps do not create the map updates for your vehicle, our relationship with Nissan is as follows: Our company collects the map data and provides it to the vehicle manufacturer (in this case, Nissan), the vehicle manufacturer implements our data and creates the map updates, then the vehicle contracts us to distribute their map updates. We have no further information regarding the map updates beyond the information provided to us by Nissan."

I've escalated the issue to the top at Nissan Consumer Affairs and their response was "There is no update. We don't know why there is no update and we are unwilling to ask Engineering for an explanation or to try to do anything about it."

Based on public sales figures, there are probably about 250,000 2014/2015 Rogues with Nav affected by this defect. It appears that only a Class Action Suit will yield some answers--I think they should either compensate affected owners or fix the problem. If anyone else has been affected by this, please reply below.

Thanks...
I have a 2014 Rogue which I bought new and I have been checking for the Nav Update every 6 months for the past 2 years. I have escalated this up to the highest level at Nissan Consumer Affairs and they can't provide info on when this update will be available. It's frustrating because I live in the DFW area and they have built so many new roads and highways here that my Nissan Nav system is almost worthless. I now use my smartphone and Google Maps more. Not sure what to do next.
 

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I have tried via phone to Nissan Customer Support, the Nissan FB page and working with a friend who work on Nissan products and gotten nowhere. About every 2 months I bring it up again. Please do so as well. Early next year the 2014 Rogue fully loaded will be paid off. If the map situation is no resolved I will have to go elsewhere. I wish a class action suit would happen. This issue hurts the resale value of our cars. There are a lot of things I like about this suv. Frustrating.
 
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