Canadian Nissan Dealerships - Nissan Forum
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post #1 of 24 Old Sep 27th, 2004, 12:13 PM Thread Starter
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Canadian Nissan Dealerships

HI,

Since many of my fellow Canadians in the X-Trail area of the NissanForums.com message board have requested this Topic be started, I will be the first to do so.

Please use this section to help others evaluate and draw their own conclusions concerning Dealerships in their area. Many of us have both positive and/or negative comments concerning the Dealers we are puchasing/leasing our vehicles from but do not have an area to voice our opinions, now we do!

Our hope with this section to make Nissan aware of the positive and/or negative concerns/feedback we have when dealing with their dealers. When we as the consumer are spending so much money on cars we want to make sure that we are treated properly, with respect and dignity.

Some Dealers are fantastic while other are not, we have to make them aware that this forums exists and that our voice will be heard and changes or honors should be made/given.

I hope that we can all make this constructive and informative for everyone in Canada who is about to purchase/lease/service their Nissan. Please post your comments about your experiences, good/bad and share this with everyone so that we call all be aware of what the marketplace has to offer.

This should be enjoyable and please remember the rules of the forum when posting.

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post #2 of 24 Old Sep 27th, 2004, 01:41 PM
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In Calgary you have to go to Brasso Nissan. (Consumer's choice award).

Also if you are looking into a car at Brasso, please let me know through PM.

Max

1995 200SX (GA16DE-T)
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post #3 of 24 Old Sep 27th, 2004, 06:21 PM
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GREAT SALES PEOPLE / WORST SERVICE DPT.

RE: 2005 NISSAN X-TRAIL AWD/SE / WILLOWDALE NISSAN NORTH YORK.

Since you asked, there you go!
At the original car delivery my master key was lost, can happen! “ok”
Waited for 2-3 weeks, first they tried to locate than had to order another one! “ok”
Finally arrived and I was called by the sales person, asked how long will it take, told me max ˝ hr and no need for an app, just drop by! “Fine”.
Next they I dropped by, look for the sales person which was not there, asked around and were told to go service dpt. which my key might be there already. “ok”
Went to service dpt. and told them the story, still for that, they asked me to either leave the car for the day bc. it was late afternoon, and/or make an app. for next they which will take at least 2-3 hrs. to cut the key and re-program? Anyhow I made an appointment for the next day and left the car there along with my cell# and asked them to call me if it finishes early and/or if they need me for something. After 2 hrs. I went back to find out what happened the guy who served me told me that, they could not find my key and the sales person who looks after me might have it, and unfortunately bc. It was her day-off therefore they can not find her to ask and/or get the key from where it was. I was so upset and disappointed and asked him why did he not call me to tell me this much earlier instead made me wait two hrs for nothing!!! I was almost going to loose it but I held back. Went inside and found my friend told him what happened and he got very upset too. We both went to the service dpt. and after a few minute investigations he found out that, the key was in the parts dpt. and waiting under my name. He got mad and asked them to finish it up a.s.a.p. Anyhow I waited another over two hrs. and it was done finally! I was handed the key and the car was waiting at the back parking lot. Went to pick up the car, first thing I noticed big oil marks on my windshield from inside especially the driver side, oil marks all over at the door frame inside and out as well as oil marks on driver side step frame. My fuse was blown!!! I sat to start the car to take it closer to the service door and blow up about what they did! WAIT, More!!!!!!!!! The key was not fitting properly plus the steering wheel tilt was left loose???? I went there and gave them well!!! Asked them to clean the car imm. and fix the key properly!! They cleaned the car of course and buffed the key and told me that key was new and it will get used and work better in time. “Still not perfect!” I was so upset, from there I went to my friend again and told him what happened, he was so upset too and told me that the people who works in there are animals and have no respect at all! “Doesn’t help me”!
Another time the car needed alignment, it was very slightly pulling right and the steering wheel was not centered! I made an appointment, again waited at least 2-3 hrs. to be fixed, after it was done, there you go! There was again oil marks on the places where they hold and step in the car even though I asked the guy when I dropped the car, to ask the workers pls. to be careful and work clean! I Gave UP!
After alignment I noticed the car was feeling harder on bumps and etc. After driving a few days I kept telling my self it should not be like this and finally decided to check the tire pressures, Guess WHAT!!! Every tire had different pressure and extremely loaded!!! “39.5/38/37.5/36” “THIS IS COLD MEASUREMENTS”!!!!!!!!! It should be 32 psi as it says at the label on the door panel!!!
Amazing isn’t it??????? So you all have to be careful guys!!!!!

Adding to this;
1) There were two very small ripps present on the front bumper at the delivery which I thing it may have happened at freight, I showed to the service at that time, a) they said they did not have the paint for the car yet, b) I have to leave the car at least for a day. " I wont boather!"
2) I had my windows tinted and some and very small bubbles were present, again I have to leave the car for a day to get it fixed. " I wont boather for this one eather!"
I wouldn't mint if they would give me a loaner! But they won't!!!!


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Last edited by Hagtex; Sep 27th, 2004 at 06:25 PM.
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post #4 of 24 Old Sep 27th, 2004, 08:39 PM
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Scarborough Nissan, located at Warden/Eglinton. Had a good purchasing experience, salesman was very knowledgeable and helpful (Oliver). If anyone is considering purchasing there, I would recommend him. As far as servicing, haven't personally done anything there as its my X-trail is my first Nissan. HOwever my wife has been taking her now defunct(and traded in Sentra) to this dealership for service for a while now, and has nothing but good things to say about it.
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post #5 of 24 Old Sep 28th, 2004, 02:00 PM Thread Starter
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Metro Nissan - Lasalle Quebec

I have only positive comments on Metro Nissan.

I purchased my first Nissan after my lemon of a GM car gave out in 1995 and have not looked back.

I purchased a Nissan Altima from Metro Nissan in Dorval where they were then located. They say first impressions are everything, but not only first, but every time I have dealt with Metro Nissan it has been positive.

I recently purchased an X-Trail to go along with my 350,000 K Altima 1995 that is still running well.

I have sent many people to Metro Nissan over the years, and all have had positive comments to make, and still do. I can remember horror stories and recently with my wife's Camaro (Sold via eBay) dealing with GM Dealerships and why I would never purchase from GM or a North American Car manufacturer ever again.

Walk into Metro Nissan and your dealing with a staff that is not only professional but polite, helpful, and give you respect that you want to have as a customer.

I have been there many times over the years for Service and being in the field of Advertising, I tend to notice how things operate in a different view than most people.

I have had the chance to observe the interactions between Metro Nissan's Service center and other customers while I am waiting for my car. My experience has been always positive. While viewing how others are treated, everyone is treated the same, with dignity and respect. Repaires / Bills are explained in detail, questions that are asked are answered. Both Roger and David under the direction of Rene are a perfect example of how customer service should be given to a client.

Recently I have had to deal with Serge Nadon, head of Parts, again, excellent service.

Calls are answered pomptly, if not, returned in a timely manner. Sales staff not pushy but make you comfortable again under the Direction of Denis and Serge Bazinet.

It starts from the top and Sam Levinson who owns Metro Nissan has done a remarkable job with his staff. I have not seen much turnover of staff over the years and this as well speaks loudly of the Management and working conditions at Metro Nissan, this in turn, having happy employees is always passed on to the customer.

On a few occasions over the years I have had to deal with another Nissan Dealership in Montreal (SPINELLI NISSAN) since they are 5 minutes away from where I live and Metro Nissan is 25 minutes from my house. The experience I had was not pleasant and when one dealer puts down another, that it speaks loudly about what and who they are and what they represent. I came in for an oil change and the first thing they said was "Oh you did not purchase this from us (Metro Nissan Sticker), you went to Metro Nissan (Dorval).... They have a very bad reputation that everyone knows about but your here now".

I walked out... it was not worth dealing with a Dealer like this. I do not like driving (especially during Montreal Rush Hour) to Lasalle from the West Island but it is worth it to be treated properly and professionally.

Do I recommend Metro Nissan, YES... if you want a high class Nissan Dealer, that gives you quality sale/service from start to finish, they are the one. Are they perfect no, but they do take care of any problems you may have.

Stephen
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post #6 of 24 Old Sep 28th, 2004, 05:00 PM
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Red face

WHERE ARE ALL THOSE PEOPLE?


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Last edited by Hagtex; Sep 28th, 2004 at 05:04 PM.
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post #7 of 24 Old Sep 29th, 2004, 12:52 AM
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I purchased my X-Trail at Meadow Way Nissan in Pitt Meadows B.C. The sales staff is very friendly and knowledgeable. I haven't had my car in for servicing yet, so can't comment on that area. Would definitely recommend them for sales.

gingertwist
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post #8 of 24 Old Sep 30th, 2004, 10:44 AM
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I purchased my 03 Pathy at Shirwood Nissan in Alberta, I live in Manitoba, they are far the best dealership out there for service & sales
I flew over there and drove it back there was a scratch on the windshield and I scuffed up the trim inside on the ride home. They flew down a couple days later and cleared everything up. I went to the 2 dealerships in winnipeg they told me nothing was covered under warranty since I never bought the pathy from them. I was at the dealership the manager showed up from Alberta he knew I was there and fixed everything that was scratched.
I can't say that I ever was dealt with as much respect from any other Dealership exspecially Nissan dealers as they are far the worst out there.
I will definately fly back if I buy another Nissan!


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post #9 of 24 Old Nov 24th, 2005, 10:36 AM Thread Starter
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Location: Montreal, Quebec, Canada
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Great Service

Hi All,

I am suprised that there is not more traffic in this Topic good and bad. As many of you know the only propblem I have had is with the Roof Sunroof Wind deflector... that a piece kept on flying off on a regular basis.

Metro Nissan repaired this three times for me, finally gluing the rubber piece on the kept flying off.

Over a montha ago, Roger ordered the wiring set and rear fog light (Same one that Marc and I have) for his X-Trail. At about the same time I fined my Waxing for winter or my X-Trail and noticed a piece missing from my deflector, so off I went to Metro Nissan and ordered this part as well.

Well it has been three tries going to Metro Nissan for Roger's light, this morning they got all the correct parts and pieces for him to do the installation. As for my Defector yesterday they receive my part finally but it was the wrong one. Serge Nadon (Parts Manager) who is always great to deal with and extremely pleasant was fed up with not only my wait but not getting the correct part.

This morning he handed me a complete Deflector in the box and told me to keep it as long as need and to replace the deflector if need be, no charge, just bring back the set and/or pieces that I do not need.

This is service, this is why Nissan along with the other Japanese Manufacturers are doing so well and why GM, Ford and Chrysler are not.

I grew up in a GM household every three years a new car (My parents decision at the time.. once warranty went, get rid of it) Our cars had nothing but problems on a regular basis yet my family loved GM. The last straw was when a local dealer tried to screw us (yes they are still in business) and we mentioned lawyers they backed down.

I have been with Nissan for 12 years now and do not regrey my decision. Metro Nissan as always impressed me with their Customer Service and honesty over the years. First impressions make a difference, word of mouth makes a difference, Look at GM now and look at the Nissan, Toyota, Honda and Hyundai.

Would I ever look at an American/Canadian Vehicle again, or would my Family and freinds, none of them have Northa American Vehicles and this speaks for itself.

Not only is the dealer the front line for a manufacturer even though they are independently owned, if they do not support the customer and if the manufacturer does not support the dealer and their products what does this say for the quality of what is being built by them.

I laugh at the advertisements and I work in and Ad Agency... when they all use the wording " Best in Initial Quality" yes when they come out of the factory they are great, but once you drive them they fall apart.

The GM's, Ford and Chryslers have much to learn about quality control, dealer and customer satisfaction and reliability, they just don't have it and people want and demand this and why the others like Nissan are doing so well.

Again my thanks to Nissan and Metro Nissan Lasalle for Excellent customer service and support.

Stephen
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post #10 of 24 Old Nov 30th, 2005, 08:49 PM
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Joined: Oct 2005
Location: Calgary
Posts: 5
Calgary
I went to both Fish Creek and Brasso when looking for my X-trail and the guys as fish creek were useless. Felt like I was in a used car dealership. At one point they said " yes we can get that red '06 for you. lets work some some numbers and see how serious you are, but we dont want to write anything down."
We just got frustrated with them.
We bought at Brasso Nissan, very professional people. got our car 4 days faster then promised and its been perfect.
No wonder they have been around forever. Kinda like Southside Nissan in Vancouver. Always was professional and helpfull, even when I was young and didnt have much money and was looking for service for my then new truck.
Mark
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post #11 of 24 Old Dec 27th, 2005, 03:40 PM
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Location: Hamilton, Ontario
Posts: 7
Brantford & Oakville Nissan:
I have had several items serviced or replaced at these 2 dealerships , Great Customer Service and the Parts Departments are first rate. Rick Scott (parts manager) at Brantford Nissan is very knowledge about most of the Nissan & Datsun Parts that are available as well as Nismo Items.Jamie Wilson( parts manager) at Oakville Nissan has Nismo parts available and this is where I had my Stillen Supercharger installed.I have dealt with Oakville for over 12 yrs
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post #12 of 24 Old Feb 3rd, 2006, 10:20 PM
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williowdale nissan

hi i have a new nissan x-trail and i bought it and have it serviced at willowdale nissan and i havent had any problems what so ever. They got a new service manager in feb 2005 and also new service advisors and technicans so the service there is excellent and i havent had any problems so if i were u i would revist that dealership because im extremly happy with there service
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post #13 of 24 Old Feb 3rd, 2006, 10:35 PM
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Joined: Dec 2005
Location: The boonies of Southern Ontario
Posts: 125
Guelph
Used car sales: total pressure cooker. Sat through a 30min speil before even allowed to go see the truck. Then had to drive with the saleman on a boring around the block test drive - no time to test anything out. Got back and the salesman disappeared never to return. A total waste of time so I bought a Frontier from another place.

Had my Fronty in for service. Went well and everything was fixed. They mentioned tehre was a recall for the truck and were able to fix it the same day. They have a great repair crew.

2001 Frontier SE 4x4 Crew Cab
Mostly stock but always looking for mods...
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post #14 of 24 Old Jun 4th, 2006, 10:53 PM
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Location: Edmonton, AB
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West End Nissan (Edmonton)

Purchased my X-Trail from West End Nissan in Edmonton, AB. The sale portion of the process went very well (less than an hour).

Upon picking up the car, things went south...
- Car had over 600 km on it
- Car had one paint scratch on the door
- Interior was not clean. their was still mud stains on the floor in both the front and back
- Car was not picked up that day.
- Returned the second day, the scratch was still visible and the interior was still dirty. They decided to send the car to a body shop and the interior was detailed again.
-Returned two days later and the car had a minor scratch which was immediately polished out. The interior was still a bit stained by the dead pedal but I decided to clean this myself.
- Upon taking the car home, I noticed the front bumper was scratched down to the black plastic. Returned to the dealer where they booked me in for a visit in a weeks time with the likelihood of getting the bumper repainted.

From all this, the most positive part of this process is the service manager and general manager have been extremely responsive! They listen, they have returned my calls within the same day and they are acting on the problems.

I hope the above problems are not an indication of how the car will perform in the future as it has sure been fun to drive.
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post #15 of 24 Old Aug 9th, 2006, 06:51 PM Thread Starter
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Location: Montreal, Quebec, Canada
Posts: 715
36,000 Km Service

Well I must say I am impressed with Metro Nissan in Lasalle, Quebec... again. I went for my 24 months servicing but they only did the 36K plan!.. telling me I did not need the 24 month plan! Obviously not out to make money!!

BUT - I heard one of their Repair people talking about the alignment special to another customer. I asked them to do thie on my X-trail since I never had it done. I watched as they did it and I was glad I had it done. The alignment was off! When I asked the Service Manager (Rene) why they never asked me to do it... they said that they should remind people more about this! I am also stupid for not requesting it before given the condition of the roads in and around Montreal.

I also had a belt changed (they did not charge me) that was making a squeeking noise when running hot.

When I left the dealership the handling was so much better! Rotated the tires as well.. but what a difference having the alignment!

They were not busy at all today at Metro Nissan and I had a great time talking to some of the mechanics as well and they all said that the X-trail has been the most problem free vehicle Nissan has on the market..

The total for the service including Mobil1 synthetic oil, belt change, lubrication, alignment .. etc... with tax $191.00 Canadian... I am not complaining at all!!

I still recommend Metro for both sale and after sale service!

Stephen
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