Z71sc

NOTE: All of the following material is (alleged) .


I have problems with Pro Comp Tires.

An independent ASE facility stated that these PRO COMP tires were indeed DEFECTIVE and caused my vehicle to drift twards one way of the road after I had my brand new truck aligned.

4 wheel Parts refused to refund and/or replace my tires (12,000 mile) even though I had purchased their $100.00 tire warranty.



So, I took the following actions that reallythem off.

I decided to look their Company Reliability Report on the Better Business Bureau website located at ww.labbb.org. It stated the following below:

4 wheel Parts has an "Unsatisfactory Record" with the Better Business Bureau when it comes to answering consumer complaints along with the following below:

*Delivery Issues
*Difficulty obtaining Refunds
*Overcharging:
*Poor Installation
*Poor Customer Service
*Billing Disputes
*Failure to Deliver Ordered Merchandise /Missing Items/Incorrect Items

All this can be verified by obtaining a company reliability report from the Better Business Bureau at ww.labbb.org

If I had read the BBB reliability report on 4 wheel parts or somebody would have warned me, I would have not have spent $15,000.00 at their store.
:dumbass:

If an "Improper installation and/or fraud" has been made upon your vehicle, for best results (first) file/send a report to the following (3) State/local agencies set up to help you below on the internet.

ww.badbusinessbureau.com
ww.autorepair.ca.go
ww.bbb.org

Then immediately mail a copy complaint to the Bureau of Automotive Repair and the District Attorney's Consumer Protection Division for your State listed below:

Bureau of Automotive Repair (Main Office)
400 R Street, Suite 5200
Sacramento, CA 95814
916-322-3333

Orange County District Attorney
Consumer Protection Division
401 Civic Center Drive
Santa Ana, CA 92701

Consumer Protection Division
Los Angeles County District Attorney's Office
201 North Figueroa St., Suite 1600
Los Angeles, CA 90012

A FULL NATIONWIDE LISTING OF ADDRESSES IS AVAILABLE AT www.ripoffreport.com by running a serch of 4 wheel parts.

California
State Offices
Acting Chief
Bureau of Automotive Repair
California Department of Consumer Affairs
10240 Systems Parkway
Sacramento CA 95827
916-255-4300
Toll free in CA: 800-952-5210
TDD: 916-255-1369
Web site: ww.autorepair.ca.gov

Director
California Department of Consumer Affairs
400 R St.
Suite 3000
Sacramento CA 95814
916-445-4465
916-445-2643 (Correspondence and Complaint Review Unit)
Toll free in CA: 1-800-952-5210
TDD/TTY: 916-322-1700 or 1-800-326-2297
Web site: ww.dca.ca.gov

Attorney General
Office of the Attorney General
Public Inquiry Unit
P.O. Box 944255
Sacramento CA 94244-2550
916-322-3360
Toll free in CA: 1-800-952-5225
TDD: 916-324-5564
Web site: ww.caag.state.ca.us

Director
Los Angeles County Department of Consumer Affairs
500 West Temple St.
Room B-96
Los Angeles CA 90012-2706
213-974-1452
Fax: 213-687-0233
Web site: consumer-affairs.co.la.ca.us

Supervising Deputy District Attorney
Consumer and Environmental Protection Division
Sacramento County District Attorney's Office
PO Box 749
906 G Street, Ste 700
Sacramento CA 95812-0749
916-874-6174
Fax: 916-874-7660

Division Chief
San Diego County District Attorney's Office
330 W. Broadway, Suite 700
San Diego CA 92101
619-531-4070
Fax: 619-531-4481
Web site: ww.sandiegoda.com

Consumer and Environmental Unit
San Francisco County District Attorney's Office
732 Brannan St.
San Francisco CA 94103
415-551-9595 (public inquiries)
Fax: 415-551-9504
Web site: www.ci.sf.ca.us/casf/

Supervising Deputy District Attorney
Santa Clara County District Attorney's Consumer Protection Unit
70 West Hedding St.
West Wing, 4th Floor
San Jose CA 95110
408-792-2880 (consumer protection)
408-792-2881 (small claims advisory)
Fax: 408-279-8742
Web site: ww.santaclara-da.org

Supervising Deputy District Attorney
Consumer/Environmental Protection Unit
Orange County District Attorney's Office
401 Civic Center Dr.
Santana CA 92701
714-347-8706
Fax: 714-568-1250

City Offices
Supervising Deputy City Attorney
Consumer Protection Division
Los Angeles City Attorney's Office
200 North Main St.
1600 City Hall East
Los Angeles CA 90012
213-485-4515
Fax: 213-847-0402
E-mail: dkass@atty.lacity.org



A FULL NATIONWIDE LISTING OF ADDRESSES ARE AVAILABLE AT LINKS BELOW:

For #1 Detailed Report & Photos visit http://www.ripoffreport.com/reports/ripoff104095.htm

For #2 Detailed Report & Photos visit http://www.ripoffreport.com/reports/ripoff112163.htm

For #3 Detailed Report & Photos visit http://www.ripoffreport.com/reports/ripoff108276.htm

Z71sc

Disclaimer: Any wrong Doing is (alleged)


My email has been overflowing with over 200 responses on tire complaints and horrible service with regards to 4 Wheel Parts. I have pasted some below:




Diesel Enthusiast
Group: Diesel Enthusiast
Joined: 08 July 2004
Location: Texas
Posts: 24
I bought a set of Xterrains for my Dmax and had nothing but problems. Drifting, front end shakes & tire wear. I pulled them off after 15k. Yes I got them from 4WP. I was hot.... They really need to get it together...



Join Date: Oct 2003
Location: North Carolina
Posts: 354

shit, 4wheel parts just bent me over a week ago. In my book they are a bunch of crooks and i like the post. I ordered tires from them, told me free shipping, then charged me for shipping and a pallet fee. The damn tires didn't even show up on a pallet. I asked if they were having any sales on tires because i could wait a month or so if needed, they told me no. Two days later i recieve an advertisment from them stating sale on all tires, and just above that there was a huge free shipping banner! What a load of shit! So i called and the customer service guys said he couldn't answer any questions and told me to call back later and talk to an internet rep. That guy couldn't answer any questions and told me to call back later! 4WHEELPARTS SUCKS!!!!!!!!!!!!




Join Date: Oct 2003
Location: North Carolina
Posts: 354

I guess i should have said a little more. Tthe tread pattern is exactly like the BFGs. Just look at them side by side. I did cut the side wall on one after having them for 2 weeks. 4wheel fawk ups wouldn't even think about replacing it, even with the waranty. I had them and ran them for 3,000 miles on an isuzu trooper, then sold them to my roommy. He has them on his Taco for 35,000 and going miles. So i would have to say the wear is not bad at all.




Joined: 07 Jul 2004
Posts: 3
Posted: Sat Aug 28, 2004 6:28 am

Contact Pro Comp directly. A friend of mine had almost 20,000 on his Pro Comp M/Ts and the same problem as you. He contacted than and ended up getting a COMPLETELY NEW set delivered to his house for free. They even forgot to pickup his old ones and I ended up buying them for $50 then resold them for a trail rig for $200.



Registered: May 2002
Location: OKC, OK
Posts: 1526
Truck: 95 XJ

They've screwed me too many times. I ordered my 37's from, them and they took a month so I called to find out that they had shipped them to somewhere in AZ. So apparently someone there got a free set of 37" MT/R's. I finally fought with them for about 2 months or so, and reported them to the BBB so I got my tires eventually. I got that stupid ass warranty also, and my tires had about 8k on them and they wouldnt replace mine either.



Rookie
Join Date: Oct 2002
Posts: 32
Re: 4 wheel parts
As a ex employee of 4 wheel parts , although i dont agree with everything the guy said , most of the stuff he said is true , there in business to do one thing and thats take people's money, i commend him for getting the truth out there if he helps but one person not spend money there or not use bad tyres he has done his job



V8 Magnum Member
Posts: 310
Registered: 10/10/03
From: Columbus, GA
8/21 9:18a

I've ordered numerous times from them with no problems except for the last order when I got my rims and tires. They failed to balance them so I had to get that done, they sent the wrong lugs and made me pay for the shipping of the new ones, and I still haven't recieved my warrenty for the rims and tires yet.... ....won't order any major end items from them again....



Joined: 19 May 2004
Posts: 30
Location: san diego, california Posted: Sat Aug 28, 2004 2:23 am
Post subject: !


I bought a fuel pump from them, had it shipped to me. When I got it, it was the wrong pump. I mailed it back. They wouldn't return the money, said "it was a used pump I mailed back"..(BullS!!!) I used a credit card to pay for it. So I called the credit card company, and told them that I returned that purchase and they refused to refund the money...by law, they credit card company has to challenge the company when you disputed a charge. I mailed the credit card company (capital one) a copy of the USPS shipping receipt, they took the charge off of my card, and got it back from 4WP...here is the real kicker...4WP then mailed to pump back to me...thinking that if I received it I would have to pay for it...but they mailed it back by putting a wrong "to:" address on it, so it was a "return to sender"..and the postage was free..they dodged the postage that way!!! ... but the postal clerk saw it when I picked it up, I had to fill out forms and give them a copy of the original shipping receipt...I don't know what happened, but I think the USPS was calling it mail fraud by 4WP....like I said though, I don't know what the USPS did, I just had to fill out a statment with my original shipping receipt copy. I got my money back and haven't heard a thing. I've never had problems with them before this...I had a lift and exhaust from there..no problems...but I'm not going back, after this fuel pump issue...that was a dirty little trick someone pulled to save $10.00 on shipping costs...it just seems like dirty business



Join Date: Nov 2003
Location: San Antonio, TX
Name: Josh
Age: 21
Posts: 2,530
Originally Posted by Zee


i have ordered ALOT of shit from them over the years and had it messed up. ive had to pay extra shipping, and even drive without certain parts on the truck. come to think of it, i havent placed an order with them that hasnt been messed up.




Registered: Nov 2002
Location: California
Posts: 2357
Truck: 02 Edge, 87 POS, Class 9Offline

haha 4wp is gay. when i ordered my tires and wheels a few years back, they neglected to tell me about how "free shipping" applies only to the lower 48. thanks for nothing




Laser
Status: Offline Posts: 211
08-16-2004, 08:20 PM (Post #2)

My older brother also had trouble with them. He ordered 4 new spring perches, got the wrong size, sent them back(which he paid the S&H). THey sent him another WRONG size set. He sent them back again and HE again paid the S&H. THen he got a letter and the money back with a letter saying they were out of stock of that item number after he spent over $80 for S&H. so he lost 80 bucks du to their incopetence......



Trent
Join Date: Oct 2001
Location: Fort Worth, TX
Age: 21
Posts: 5,489
Re: Just stupid
________________________________________
I had them install my suspension lift a few years back, and they did a half-ass job. I really don’t know how they've stayed in business so long, since it seems like poor business practices are an ongoing problem, the rule rather than the exception.






Registered User
Member
Join Date: Dec 2000
Location: Mesa, AZ, USA 91 Toyota, FullWidth D44s,ARB & Detroit 5.38s, 227:1, 38s on beadlocks, flatbed, cage, etc.
Posts: 717

Sounds like the exact same BS story I got when ordering from 4WPW. I apologize to the guy in this thread that works for them in advance, but personally, there are too many dishonest people working for that dishonest company. (I say the company is also dishonest b/c of its recent "10% off" sales in which they just jack up the shipping/handling/crating fees to cover the discount plus a good margin. For example, they had 10% off tires. So a tire that regularly runs $223 is on sale for $200.....regular shipping is $65 for 4 tires to my address in that size. However, during the so-called "sale", shipping was $72 PER TIRE, so they are actually making MORE money at sale price than at regular price. Simply dishonest, IMO. )

I ended up canceling my order for tires from 4wpw and got them from National instead (had nothing to do with the "10% off sale". That was after I'd already ordered the tires at regular price). I think 4wpw is fine as long as the item you want is IN STOCK. It's when they don't have it that I think many of their salespeople lie to make the sale. Their prices are generally decent; their service just sucks.



Senior Enthusiast
Posted: Aug 31 2004, 03:32 PM
Group: Members
Posts: 138
Member No.: 8595
Joined: 8-December 03
Make:GMC
Model:Yukon
Location:

My experience with 4 Wheel Parts has been completely mixed.

One shop was completely professional, technically outstanding, friendly and inexpensive. Free, pleasant advice anytime. This was in OKC.

After I moved to another state, I thought I was lucky there was another 4 Wheel Parts in town. The worst automotive business I have ever seen. Very expensive, technically poor (two incorrect alignments, incorrectly installed suspension bushings, incorrectly installed pitman arm), very rude, and more concerned with moving products than helping customers. Always left my truck dirty inside and out. Even broke a set of sunglasses in the truck.