Love my Titan but some quality disappointments - Page 2

jadcock · Mar 31st, 2004, 07:44 PM

Quote:

Originally Posted by dagger

I'm going to escalate the 29-35mph vibration issue and the power seat entry/exit issue to Nissan Customer Relations on Friday.

That's what I would do. Like I said in my previous post, no matter what brand of vehicle you buy, much of your opinion about that marque is going to be based on dealership experiences, and yours don't sound much different from others. Elevate the issue to your local zone office (or other proper channels) and see if it doesn't get fixed then.

andrewclark · Apr 1st, 2004, 08:17 AM

JADCOCK said it right. I've had plenty of cars with few problems and some with many problems and my happiness in either case all boiled dealership experience.

Of course the V8 Endurance sure feels like happiness but I'm talking about how problems are handled.

Quote:

Originally Posted by jadcock

That's what I would do. Like I said in my previous post, no matter what brand of vehicle you buy, much of your opinion about that marque is going to be based on dealership experiences, and yours don't sound much different from others. Elevate the issue to your local zone office (or other proper channels) and see if it doesn't get fixed then.

scotts03le · Apr 1st, 2004, 08:19 AM

I hate to say it, but my 03 pathfinder has the same issues. the vibration is a royal pain, and takes away from the great driving experience. It is worse in the cold weather, but between 20 and 40mph can be felt. Glad I am not the only one. I had a ton of trouble with my seats. I have found the memory can only be adjusted when the vehicle is in park! if you set the seats with the gear selector in drive, the memory won't be stored. I am gong to the dealer tomorrow for my 15K service, and hope to have the vibration taken care of.

dagger · Apr 2nd, 2004, 01:05 PM

Scott,

Sorry you also have the vibration issue - good luck with its resolution. Please keep us posted on what they diagnose/do if they perform a fix on it.

I called Nissan USA Customer Care this morning. The guy I talked was very good (JP) and even listened to my whole list is serivce problems so far. I made reference to this forum as some of the problems are being seen by other Titan owners. He will discuss with some Nissan tech engineers and then contact the servicing dealership's service manager (who knows I was going to call Nissan). He'll call back next week with the next steps they will want to take.

I'll keep you posted.

On another item which someone else brought up (perhaps on the other Titan LE thread) about their amp not "working" with the radio but the CD sound reproduction is great, I have a similar comment. I hear very little bass when listening to the radio, but when I put in a CD, then there's no doubt I have a subwoofer. I decided to turn up the radio a number of clicks higher than normal, and then I could discern output from the sub - however that indicates to me that the low level signal level is too low for the radio mode versus the CD mode.

Cheers,
dagger

black_knight · Apr 2nd, 2004, 05:31 PM

my fosgate system is like that in my frontier... I have to turn the bass almost to max when listening to fm to get slight bass and I have an aftermarket 10 and 900w amp! but playing cd's it all sounds marvelous!

Later,

scotts03le · Apr 5th, 2004, 08:03 AM

The dealer couldn't find anything wrong with my pathy. The tech drove with me and said he believed it was a tire issue. Until I get a check engine light, I am going to have to live with it. I plan on getting the extended warranty at somepoint.... I still love the truck and plan on keeping it many many years!

dagger · Apr 5th, 2004, 08:48 AM

I'm thinking an extended waranttee may be an option worth considering myself.

Some more questions on the brakes. According the to manual for checking brake/power assist functionality, with the vehicle turned off, pump the brakes to release all vacuum reserves and then pedal should be firm and not move. Mine was OK I think, although I thought I could feel a slight drop in pedal after a while but hard to know for certain. Then, with foot still applying pressure to the brakes, turn on engine. You should experience a "slight" drop in the pedal as the power assist kicks in. Well, mine did drop, but to me it was more than slight and if I apply heavy pressure from this starting point I can just about push the pedal to the floor. Anybody else's results in this procedure would be helpful.

dagger

jadcock · Apr 5th, 2004, 08:18 PM

Dagger, it sounds to me like you have air in the system. Usually, when you can put the pedal to the floor, it means you have air in the lines, because air will compress where brake fluid doesn't. It could also be a master cylinder problem. Hard to tell on a new truck. Keep working with your dealer to try to resolve the problem. If you can take the book in with you and show them that your truck isn't acting like the manual says it should, it'll be harder for them to call it "normal".

Vetteldy76 · Apr 6th, 2004, 09:46 PM

Dagger,

I purchased my Deep Water Titan King Cab 4x4 on Feb 23. I absolutely LOVE it. I have owned 2 Chevy S-10s, 1 Chevy Silverado, 1 GMC Sierra and now this Titan. I love it more than all of my previous trucks. I have not found any problems as of yet and have turned about 3,200 miles so far. I think you may have gotten a Friday lemon? I would sure keep on Nissan to make things right. These trucks arent cheap and I believe you should get your moneys worth. Good luck to you. If anything comes up with my truck I will let you know. Please keep us updated on your situation.

Vetteldy76
2004 Nissan Titan King Cab 4x4 Deep Water

dagger · Apr 7th, 2004, 10:24 PM

vetteldy76 - glad to hear you've not found any problems/issues yet (of course I'm a little envious). Still waiting for the call back from Nissan Cust. Relations.

OK, so now even I'm questioning my sanity and am probably nit-picking, but I have a slight viewing warp in the top right hand corner of the windshield and slight rattle in the roof area near the visor/overhead console. I haven't said anything to Nissan about these things - I remember horror stories about breaking the factory seal of the windshield gasket, and it's not in the main viewing area - I only notice when I come to stop lights/signs and look right before turning (but that happens lots of times). I've seen many vehicles with very minor windshield warps so it is fairly common, just didn't happen in my past 3 trucks so maybe I'm due?

I did get a call from a survey company asking if I just purchased a new Titan. I asked how did they know and he said the survey requestor is not given to him but he can give me a good guess as to whom it was (Nissan). He said if I take it I'll get $5 - I said hell ya even without the money. I was a medium length questionaire asking many questions about how I would rank the Titan in various areas and comparisons to other competitor trucks. Gave me opportunity to write down ("in as much detail as possible") and areas it did not meet or exceed my expectations - I filled that section out! I even had the opportunity to offer suggestions on how to improve the Titan - that was fun too and I told them they owe me if they implement my suggestions and I should be compensated with them upgrading my truck

.

Maybe this will continue for a year or so until they get tired of me and exchange it for a new Titan!!

dagger

aaronford · Apr 10th, 2004, 11:25 PM

Hey, i wish I had the problems you have.... But then I'd have your Titan, (Insert maniacal laughter here) Still dreamin'

Soon, soon....

Vetteldy76 · Apr 15th, 2004, 06:08 AM

Dagger,

Just wondered how you are doing in getting all of the things taken care of with your Titan.

After reading your posts, the only issues I see that are similar to yours are:

FM radio does not sound anywhere near as good as a CD (I usually listen to CD's)

Sometimes when the radio is off I hear a buzzing sound..almost like CD's spinning but I think it might be the subwoofer???

Other than that, havent found anything else. Will keep you posted!

dagger · Apr 15th, 2004, 09:40 AM

Vetteldy76 - things are moving slowly, but I'm glad to hear your problems are just audio related. Other than the differing output levels between radio and CD, I don't have any noise/hiss in my system. BTW, to all who listen to this Rockford sound system, you must give it a number of hours to "break in". After a good 30+ hours or so, my sound has opened up quite a bit with smoother sounding highs and much more articulated bass.

OK, so I had another failure with my seat entry/exit feature Tuesday, Wednesday and this morning (Thursday). Yesterday it happened as I was leaving work so I stopped off at the dealership with the seat not where it was supposed to be (ie., returned to its previous location which was easily demonstrated as that was the memory 1 setting). Good - the service tech now has seen a failure state. He pulled up the system code reader to check for any error codes and of course didn't see any. He did modify the exit travel distance from a factory 40mm to 80mm to accentuate the travel differences. So, this morning when I got in the truck to go to work - it failed again. This time only moving about 20mm forward. Drove it into the dealership and again no error codes, but again they witnessed the malfunction. I then had them completely disable the entry/exit feature until a they come up with a fix with the factory.

They also got the equipment to test the brakes. The tech did see how far the brakes go down with the vacuum assist bleed/startup test sequence. However, my brakes "passed" by 6mm (less than 1/2 inch) from the factory standard range, and thus they will not do anything. And by the way the right rear door partial open controlling hinge bolt came loose and they had to tighten that.

My next new (so far) issue which I will bring in to them on my next "visit" will be to replace the front windshield. The right hand side edge (about 2" all the way up) is distorted. I'm looking forward to that.

And, the great Nissan cust relations guy I talked to last week who promised a callback by last Friday hasn't called yet. Another disappointment. And just to add a little salt to all my wounds, somehow I got a small dent at the center of the front of my hood - no marks, no scratches? Either someone hit it or something soft hit it. So now I have a very small dent there...............

Aren't you glad you asked?
dagger

Vetteldy76 · Apr 15th, 2004, 07:44 PM

Sorry Dagger!! I feel so badly for you because it is such a cool truck and you seem to have gotten a lemon. I would call Nissan back tomorrow if I were you and just keep houndin the crap out of them. This is not right when you pay this much money for a truck. Keep us posted....we will keep our fingers crossed for you.\

dagger · Apr 19th, 2004, 12:56 PM

Time for another update.

Spoke with my Nissan Cust. Sat. rep. He sees the service records of the vibration issue. He did speak with the service manager at my dealership. His suggestion is to ask for one of the techs to ride with me. If that doesn't work go for a second opinion at a different dealership. Either way, he said that they have the issue on record and I'll be covered is something develops further down the road - so that was nice to hear.

I got a call back from my service dealer that there is a tech bulletin now on the power seat entry/exit feature. There is now a revised wiring solution. I brought it in this morning for the fix. Unfortunately, my harness didn't show any signs of rubbing, so there is doubt it will fix my case, but we will see. I convinced them to let me have a ride with a tech. We drove for a couple of miles and he does acknowledge a vibration at the specified speeds. He will look into other Titans to see if it is a design "flaw" or specific to my vehicle.

They also looked at my windshield and see the optical distortion, but said it is also on the drivers side and other Titans due to the way it curves at the far edges. When I sat in the passenger side (first time!) and looked, sure enough I could see it on the drivers side - so it has to do with the angle one looks through the windshield. Since they said it is in these Titan windshields there is nothing they can do. I agreed that I don't need it replaced if the replacement will exhibit the same distortions at specific angles. I told them this problem was resolved by other manufacturers years ago, so should Nissan.

So, pretty much gone through with my list so far, and only outstanding issue still being looked at is this vibration problem. I think I'll wait 6 months before I go back with anything else as I get a sense they aren't the happiest to see me

. Now I know I have the right to and paid for it, but one still has to balance staying on good terms with someone versus constant hounding (as long as it isn't anything critical at the moment). People will take better care of you if you don't piss them off.....................

ALERT/REQUEST: My fellow Americans, oops, I mean Titan owners. Let me know how the foam seat padding is holding up for those with the power bucket seats for the drivers seat left thigh support (ie., this is outside edge that gets compressed everytime one gets in or out of the seat). These seats come with minimal support here to begin with, but mine seems to be compressing down a bit - and this should not happen at all (my 4 year old truck isn't showing any wear signs in the foam). Just a request to keep an eye open to see if after a couple on months anyone notices any changes. Thanks.

Cheers,
dagger