well... tonight ive been thinking about how upset i am with this dealership, so i thought i would pass the word along just to maybe make someone think twice before doing business with Rodeo Nissan in Fresno.
i bought my car in Jan. of '03 (grossly over-priced, but i was ignorant to such things at the time and paid for it anyway)
at the time of purchase:
-Rodeo Nissan "LOST" the face for the cd player that came with the car... it took them 2 weeks to finally put a new unit in, but
damage was done to the vinyl dash around the center console where the D player was installed.
-Rodeo Nissan promised me the owners manual for the car, which they had
also "LOST" but
never came through with their promise to this day. (even after multiple calls requesting the manual)
-Rodeo Nissan declined to inform me of the minor accident the car had been into while on their lot. the bumper was replaced crookedly, and the impact foam was omitted from the repairs. (**now i admit, this was partly my fault for not noticing the damage before i bought the vehicle, but hiding such things is
bad business IMO)
-Rodeo Nissan installed an aftermarket A/C unit upon purchase, but either installed incorrectly or used the wrong unit. (as evidenced by the constant loosening of A/C drive belt on a monthly basis) The belts start to squeel every few weeks and require adjustment (which Rodeo Nissan refuses to do for free)
recently, i had been having problems starting my car. it was obvious to me it was a fuel problem, but being the non-mechanic that i am (as well as having a partial warrenty on the car..)i took the vehicle to the dealership to get the problem fixed......
Visit #1: took the car in, explained my problem, and asked Rodeo Nissan to call me when they had a Dx and a price estimate. it took the dealership two days to call me back. they said the problem was a faulty fuel pump, and that it needed to be replaced. i Ok'ed the work, and it took Rodeo Nissan
almost a week to complete the work. (granted they may have had to order the part, but i was offered no alternitive means of transportation from Rodeo Nissan, and was left bumming rides off of my family for a week)
Visit #2:
two weeks later my car died again with the same symptoms as before. i took the car to Rodeo Nissan and it took them another
three days to tell me they could find nothing wrong with my car. suddenly the car starts again.....
visit #3 about
one month later my car would not start and it had the SAME symptoms.... by now i was starting to get pissed. it was obvious to me they had not solved the problem. i had their mechanic come to my house to look at the car, and he found the problem within 20 minutes. (it was a bad relay to the fuel pump) the mechanic admitted to me that the original fuel pump most likely never needed to be replaced.
i towed the car to Rodeo Nissan's service department, and asked for them to put in a new relay. they did the job
for free, but installed an
used fuel pump relay in my car to replace the broken one. Rodeo Nissan
refuses to reimburse me for the price of the new fuel pump, and i am currently in the process of getting them to install a new relay insted of the used one in my car now.
after having the car returned, i noticed some deep scratchs in the vinyl that covers the fuse box in the cabin. i was not pleased with the lack of concern Rodeo Nissan's mechanics showed for the physical appearance of my vehicle.
-additional to the above mentioned, the service department at Rodeo Nissan have been generally unfriendly with me, and have been very irresponsible at returning my phone calls. i am still awaiting the promised "proof of work" printout for the relay that was installed 3 weeks ago. the service department is slow and i have no faith in the ability of their "nissan certified mechanics"
i will never do buisness with Rodeo Nissan again.
overall, doing buisness at Rodeo Nissan has been a
horrible experience for me, and
i warn anyone one looking to buy a nissan in the Central Valley to steer clear of the place.
i am not out to seek revenge or to slander this company, i just don't want any of my fellow NF buddies to have to deal with this kind of shit.
Rodeo Nissan is just bad business.
Warning about Rodeo Nissan in Fresno
). Is your car new and still covered under factory warranty? If so, you might want to try another Nissan dealership (Lithia Nissan?). I've taken my car there once and they did do the job right, but other than that and buying OEM parts I have no other experiences with Lithia Nissan. Might be worthwhile to try another dealership. Anyways thanks for the heads up on Rodeo Nissan. If I do buy a Nissan from a dealership it won't be in town, prices are just too high.
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