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Use your keyless entry unlock button.
I had to replace my doorlock when someone tried to break in, and I thought I had it connected up perfectly. Turns out when I use my key to open the door, the alarm doesent disengage. I have to open it mechanically from the passenger side.
Maybe your connections are broken on the lock. That is what I would check, but I dont have any suggestions how. But to reach the lock is a HUGE pain the ass.
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