I have an 05 Pathfinder that has 42,700 miles on it and, includes an LE Navigation System. I keep getting a "Disc Error" when I turn the system on and, after 10-20 minutes, the mapping will finally show up. I took the vehicle to the dealer and they said I had to replace the DVD Unit; however, once the part came in, they advise this would not correct the issue. They said I needed to purchase a "Control Assembly" that is basically the entire Navigation System (btw...the dealership could not tell me what was wrong with the unit and/or why it needed to be replaced). I am at a loss!
Has anyone else had any issues with the Navigation System?????
Can't solve your problem but, none of the Dealerships can actually diagnose any more. All they know how to do is change parts until the problem goes away. You need to find a place that actually does that kind of installation and work.
Can't solve your problem but, none of the Dealerships can actually diagnose any more. All they know how to do is change parts until the problem goes away. You need to find a place that actually does that kind of installation and work.
Dealerships are only as good as the technician that works on the vehicle. I've known good Nissan techs over the 18 years I spent as a Nissan Master Tech and I've known some really bad ones. To make a blanket statement that suggests that every dealership has techs that are totally incapable of fixing anything and are nothing but parts changers shows a lot of ignorance on your part, or at least a total lack of consideration for those of us that do our job well.
I have an 05 Pathfinder that has 42,700 miles on it and, includes an LE Navigation System. I keep getting a "Disc Error" when I turn the system on and, after 10-20 minutes, the mapping will finally show up. I took the vehicle to the dealer and they said I had to replace the DVD Unit; however, once the part came in, they advise this would not correct the issue. They said I needed to purchase a "Control Assembly" that is basically the entire Navigation System (btw...the dealership could not tell me what was wrong with the unit and/or why it needed to be replaced). I am at a loss!
Has anyone else had any issues with the Navigation System?????
Have you visually inspected the DVD? Tried cleaning it? "Disc error" can mean any of the following:
-Incompatable disc (not the case in your situation)
-DVD-ROM is damaged, dirty or warped
-NAVI control unit is malfunctioning.
Nissan suggests cleaning the disc first. If that doesn't work, they then suggest to install a "known good map DVD-ROM." If the problem persists, you know the problem lies in the NAVI control unit. If not, the DVD-ROM is the problem.
Check the disk and you may want to use some "canned air" to clean off the laser in the unit... It is installed a ground level and is susceptible to dust....etc.
Have you visually inspected the DVD? Tried cleaning it? "Disc error" can mean any of the following:
-Incompatable disc (not the case in your situation)
-DVD-ROM is damaged, dirty or warped
-NAVI control unit is malfunctioning.
Nissan suggests cleaning the disc first. If that doesn't work, they then suggest to install a "known good map DVD-ROM." If the problem persists, you know the problem lies in the NAVI control unit. If not, the DVD-ROM is the problem.
Many Thanks! I have cleaned the Disc so, I guess the Navi control unit is the issue. I guess my main confusion/issue is the fact that I now have to replace a unit that is barely 2 years old. Oh well...I am going out to the $$$ tree :-)
Many Thanks! I have cleaned the Disc so, I guess the Navi control unit is the issue. I guess my main confusion/issue is the fact that I now have to replace a unit that is barely 2 years old. Oh well...I am going out to the $$$ tree :-)
Have you exceeded your 36k miles? Because the warranty is good for 3 years. BTW I might be interested in buying your broken unit if your going to replace it.
You may also want to call Nissan's customer hotline ( 1-800-NISSAN-1 ) and tell them of situation and displeasure. They usually do a pretty good job at "setting things right" with the customer, especially those that purchase "big ticket" items like Pathfinder LE's, Maximas and Armadas in hopes that you'll purchase another Nissan in the future. Dealer's can also exercise a "Good will" policy in some circumstances, so it wouldn't hurt to talk to the service manager, sales manager or general manager. A little "squeeky wheeling" could be worth it if they replace it for you at no or reduced cost.
You may also want to call Nissan's customer hotline ( 1-800-NISSAN-1 ) and tell them of situation and displeasure. They usually do a pretty good job at "setting things right" with the customer, especially those that purchase "big ticket" items like Pathfinder LE's, Maximas and Armadas in hopes that you'll purchase another Nissan in the future. Dealer's can also exercise a "Good will" policy in some circumstances, so it wouldn't hurt to talk to the service manager, sales manager or general manager. A little "squeeky wheeling" could be worth it if they replace it for you at no or reduced cost.
I have called Nissan's hotline and they have "started" a ticket; however, have not received a call back as promised (it's been over a week and, I have left 2 messages). The dealership tried to exercise the Goodwill policy; however, was turned down by Nissan. The Service Manager gave me the 1-800 #. I advised the customer service rep that this is my 4th Nissan (240sx in 1990, Sentra in 1994, Maxima in 1998 & Pathfinder LE in 2005), and I am soooo frustrated right now that it could unfortunately be my last. I was set on being a Nissan owner for life but...that will now depend. Thank You for your post! It really is helpful!
It's a shame, considering your past "brand loyalty," something that they were clearly trying to emphasize when Carlos Ghosn took the reigns of the company a few years back. I would give them a couple of weeks and then call back; sometimes it takes a little time to get things done. At the very least, maybe they'll offer to cover 50% of the cost or warranty the part if you'll pay for the labor, which would be fair. I hope it all works out for you. Good luck!
It's a shame, considering your past "brand loyalty," something that they were clearly trying to emphasize when Carlos Ghosn took the reigns of the company a few years back. I would give them a couple of weeks and then call back; sometimes it takes a little time to get things done. At the very least, maybe they'll offer to cover 50% of the cost or warranty the part if you'll pay for the labor, which would be fair. I hope it all works out for you. Good luck!
05 Pathfinder - LE Navigation System
(btw...the dealership could not tell me what was wrong with the unit and/or why it needed to be replaced). I am at a loss! 
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