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Hey Welcome Aboard!
My guess - - an electrical problem, not the pump itself, but...
Yes you should hear the pump running - even when the fluid reservoir is empty. The first thing to check would be the fuse. I assume there may be one specifically for the washer pump. It should be in the main fuse block of the vehicle, which should be located inside the vehicle - usually on the drivers side, behind an access door on the lower part of the dash board to the left of the steering column (near the driver's door). Check to make sure the fuse is not burned. If it is, replace it and see if all is well. If it burns again, you have a short somewhere.
As for the washer pump, it will likely be located underneath/inside the washer fluid reservior. The pump itself will likely be cylindrical shaped, about 3" long and 1" in diameter. Check to make sure the electrical connections to the pump are properly connected. Last resort, remove the reservoir and the pump (typically not a big deal) and check to make sure the pump is operational. If it needs to be replaced, this too is not a big deal...
So, hope that helps.
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Zilverado
1992 Pathfinder V6-SE 4wd
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