2005 Pathfinder Headlight problem

3xPathowner · Jul 5th, 2006, 11:59 AM

Hello,

I'm a new user. Today I was notified by someone at the Nissan 1 # that they can not help me. I have been jerked around from dealer to Nissan now I need to go back to dealer.

This is the problem. The fake park light lense (triangular in shape) is floating around in the headlight. The clips are still intact. A large portion of it is now blocking the headlight. There is a scratch on the chrome bar which I

think was caused by this piece floating around in there. The dealer seems to think someone bumped it. Who's right???

There is no scratch marks on the outside of the plastic cover of the headlight. If someone hit the vehicle they would have touch the bumper first. It has no marks and with the headlight set so far back on this vehicle unlike my 94 or my 87 I'm not understanding why this is such an issue. It would be covered under warranty as I only have 8272 miles.

Any suggestions would be appreciated. I'm quite dissappointed in NISSAN and with giving them over $65,000 of business I'm probably done after this one over a $500 headlight that should be covered under warranty.

Thanks

**88pathoffroad** · Jul 5th, 2006, 05:47 PM

Sometimes things fall apart. I'm not surprised they won't replace it free of charge, that's a spendy light. You could try looking for a replacement on Ebay or at a junkyard...

dirtdog · Jul 5th, 2006, 07:27 PM

Quote:

Any suggestions would be appreciated. I'm quite disappointed in NISSAN and with giving them over $65,000 of business I'm probably done after this one over a $500 headlight that should be covered under warranty.

I don't know who you do business with my dealer is a 5 star dealer and he gives me no crap about anything when I take it in. It gets fixed with no questions asked.

gbest03 · Jul 6th, 2006, 10:37 AM

Try another dealer, there are enough of them around.
It depends on the service manager, some know the system and can make things happen, others don't know and won't try.

3xPathowner · Jul 6th, 2006, 10:31 PM

Quote:

Originally Posted by gbest03

Try another dealer, there are enough of them around.
It depends on the service manager, some know the system and can make things happen, others don't know and won't try.

Thanks for your reply! I've decided after talking again with someone at the Nissan 1# yesterday afternoon, that this issue is dead with this dealer and have scheduled an appt. with another dealer for Monday. We'll see what happens! I'll keep you all informed.

3xPathowner · Jul 13th, 2006, 07:48 PM

I wanted to Thank the people who responded to my thread. I went to my appointment with a different dealer on Monday and the headlight was replaced no questions asked. They will now have all my service. It's too bad that they didn't give me the great deal when purchasing my vehicle. Thanks again to everyone and I am totally enjoying the posts here.

boogyman · Jul 14th, 2006, 08:23 AM

Glad everything turned out ok. It sucks that some dealers just don't want to support the vehicles warranty. They just want your money. Have a good weekend.

dogluvtrucks · Jul 14th, 2006, 04:53 PM

Quote:

Originally Posted by 3xPathowner

I wanted to Thank the people who responded to my thread. I went to my appointment with a different dealer on Monday and the headlight was replaced no questions asked. They will now have all my service. It's too bad that they didn't give me the great deal when purchasing my vehicle. Thanks again to everyone and I am totally enjoying the posts here.

I would go back to the original dealership and ask to meet with the General Manager, Service Manager and the owner. I would tell the GM and owner exactly what happened (facts only, no feelings) and what the other dealership did for you. Then let the owner and GM know that they have lost your business. Guaranteed if the owner and GM are worth anything they will make it right with you, ask for another chance and probably reprimand the service manager after you leave. If this is your 3rd Pathfinder, bought from them, the owner and GM will want your continued business. When I was selling for the local Nissan dealer we couldn't do enough for our repeat customers. When the service department did give the customer a hard time the GM and the owner came out to the service department and straightened it out right away, then had some words for the service manager later. Glad everything worked out for you.