My roomate purchased a 2000 Chevy Silverado 1500 Extended Bed on May 2 of this year from Power Chevorlet in Irvine. Granted, my roomate is not the brightest crayon in the box. The truck came with an 8" Lift and a K&N Air Filter when he purchased it. On July 2nd, he and I drove up to my parent's house to pick up some of my stuff to move to the apartment. On our way back, while he was driving, I felt the transmission kick down HARD into 3rd gear. I asked him "Are you aware that your tranny is kicking down hard?" He looked at me and said "That's normal, for a truck, right?" I tell him "HELL NO! Its not right." About 5 minutes later, the "Service Engine Soon" Light came on, and he looked at me and said "The Check Engine Light is on...What do I do?" I looked at him and told him to pull into the closest parking lot, so we could check the transmission fluid level. The Fluid level was acceptable, and so I told him "we'll drive it home, and then we'll take it to the dealer first thing tomorrow and have them check it out."
I took it to the dealer and they called me back and told me that the ECU read a "Transmission Slip Code" and that it would require a teardown. I said "There is the extended warranty through GMPP on the truck, it should be covered, right?" The service advisor said that he would call it in and then call me back. He calls me back, and tells me that "GMPP has no extended warranty on file for that truck." I said "What? I have all the paperwork here showing that there is a Zero deductible extended warranty on the truck, that $2000 was paid for." He said "Take it back to the selling dealer. They should have all the paperwork, because it might not be in the system." I go up to Power Chevorlet in Irvine armed with all the paperwork on the warranty and find out that the Financing guy screwed up, and that there is no Zero-deductible warranty availible on that truck, and that my roomate should have recieved a letter from GMPP explaining that he needs to go back to the dealer and re-sign a warranty for a $50 deductible warranty. I looked at the guy and said, "You guys need to make good on this screw-up on the sale of the warranty and fix this problem with no deductible" He has the gall to tell me that "We don't have to do anything. You need to have your roomate come up and sign the new warranty paperwork." Finally another week goes by and my roommate and his wife went up to Power and re-signed the warranty.
The following day, I take it back to the dealership that I originally took it to, and they were going to start the teardown process because they got authorization from GMPP. I get a call from the dealership telling me that their only transmission tech is going on vacation for a week, and they reccommend taking the truck to another dealership. I agree and the next day, friday, my roommate's wife takes the truck up to Foothill Ranch Chevorlet, and tells them "We have an extended warranty. The transmission is screwed up, and needs to be fixed. Fix it ASAP." We get a call from the dealership today telling us that the MAF is blown, and will not be replaced under warranty because there is a TSB out on that because of an aftermarket K&N filter can cause the MAF to blow (go figure). The SA over at Foothill said that "Power should have removed that K&N Filter as well as replaced the MAF, because more than likely there was an issue with it to begin with. They also need to charge us an additional $70 in labor charges to remove the aftermarket suspension components because GMPP will not honor that under warranty. Today, I spoke with Power Chevorlet in Irvine and they tell me that "There is nothing we can or will do for you on this." The person who I spoke with told me that "I have no authority to do anything on this issue."
So lets see here...$2000 was spent on a "Zero-Deductible" extended warranty which is getting us nowhere. Essentially, the truck is non drivable and we're getting screwed.
Any suggestions (other than driving the truck through the showroom floor and handing them the keys and saying "your truck. your problem.") on how this can be resolved?
__________________
Black 1997 Sentra GXE - Now Sporting : Hotshot CAI/15" Gunmetal Rota Subzeros/Eibach ProKit/KYB AGX's/Gen 2 Stealth Corners/more to come soon! http://www.downshifitingischeating.com
Location: Cola, South Carolina MoFo Status: Teh Black
Posts: 2,641
Quote:
Originally Posted by JeffinSC
Better Business Burea and/or a good attorney.
True. It sounds like he got a warranty on a vehicle that the car seller knew had aftermarket parts and now they are trying to tell you that the warranty doesn't comply with the aftermarket parts. (Note: Normally, many aftermarket parts will void a warranty, but this should not be the case here)
__________________ Hendrix
"Have you heard of the chain of command? It's the chain I beat you with until you realize that I'm in command" - Firefly, Jayne. Affirmative Action MoFo
Signature edited to please Scoot
If you have papers saying you got a warranty and you don't have one according to the dealer, You'll win and either get your repairs done free or get a new truck. The selling dealer screwed up here and they HAVE TO eat it. Bassically they get out cheap and eat it or you take it to court and then they pay more for the same result.
You have a valid case and you will win provided all that you have stated it 100% accurate and you have papers to prove it.
My mother bought a 2002 chevy 2500-H/D with a hell-uva lift on it. She bought an extended waranty from Chevy with 0 deduct. The transfer case has gone bad twice because of the lift and so have all the u-joints. Bob Brown Chevy tried to fight the warranty saying the lift was the cause of the malfunction. Since that WAS true and she knew it she called bob brown and threatened to sue because Bob Brown had installed the lift and then sold the vehicle with a full warranty. They had to eat it because they sold the warranty knowing the truck had aftermarket parts known to cause drivetrain stress.(i.e. lift kits, oversized tires, etc.....)
__________________
If you are trying to get faster on a track you will go off course. The question is where, and how bad..............
I'd say fight it.
I have that same plan ($50 deductable) on my chevy truck. My entire front end is loose as a goose and my contract specifically states that the balljoints, idler arm, center link, pitman arm is covered. Guess what?, I got a call saying that they would not cover it due to the fact that those parts are considered "rubber" or some bs like that. I also paid big bucks for that warranty and will never see my money back .
I love gm trucks but this will be my last. The nissan titan is the best for my needs anyways. See ya chevy- another dissatisfied customer, all over what $250 in parts? When will they learn?
there is no way that they can void the tranny warranty with suspension mods and a new air filter. and not to mention the air filter is an OEM replacement so that shouldnt be a problem either. tell your room mate to call the customer service line ( i dont know the number) and explain the problem. It seems like this sort of thing happens all over the place. If one dealer tells you that the tranny needs a re-build, and then the other says you need a MAF. I'd take it to a independent shop and get another opinion, but thats just me.
there is no way that they can void the tranny warranty with suspension mods and a new air filter. and not to mention the air filter is an OEM replacement so that shouldnt be a problem either. tell your room mate to call the customer service line ( i dont know the number) and explain the problem. It seems like this sort of thing happens all over the place. If one dealer tells you that the tranny needs a re-build, and then the other says you need a MAF. I'd take it to a independent shop and get another opinion, but thats just me.
Your statement is CLOSE to being true concerning the air filter...AN OEM air filter is NOT coated in oil. The K&N filter is covered in oil. I would think, (being on a nissan board and all) that you would know that some MAF sensors are very sensitive to oil being on them or near them, (i.e..the SE-R MAF that ohh so many people have destroyed). The oil can and will cause some MAF sensors to just quit....
__________________
If you are trying to get faster on a track you will go off course. The question is where, and how bad..............
Your statement is CLOSE to being true concerning the air filter...AN OEM air filter is NOT coated in oil. The K&N filter is covered in oil. I would think, (being on a nissan board and all) that you would know that some MAF sensors are very sensitive to oil being on them or near them, (i.e..the SE-R MAF that ohh so many people have destroyed). The oil can and will cause some MAF sensors to just quit....
Hey V
I just re-read what I posted and I sound kinda like a dick...
Sorry bout that...... no hard feelins I hope.......
__________________
If you are trying to get faster on a track you will go off course. The question is where, and how bad..............
An update. Foothill Ranch Chevorlet made good, and ate the $70 for the suspsension after a bit of conversation with the Service Manager. The transmission was not rebuilt, but actually replaced. My roommate picked up the truck last night, with the new transmission. After driving it last night/early this morning there is a big difference. The only problem is that the MAF is shot, and it says so on the service paperwork. We will be most likley heading up to Power Chevorlet in Irvine to have them replace it at no cost, as well as give us some sort of monetary compensation for the whole runaround as well as the whole issue with the warranty. All else fails, they're going to have a truck going through their showroom floor with paperwork for a lawsuit.
__________________
Black 1997 Sentra GXE - Now Sporting : Hotshot CAI/15" Gunmetal Rota Subzeros/Eibach ProKit/KYB AGX's/Gen 2 Stealth Corners/more to come soon! http://www.downshifitingischeating.com
If you have papers saying you got a warranty and you don't have one according to the dealer, You'll win and either get your repairs done free or get a new truck. The selling dealer screwed up here and they HAVE TO eat it. Bassically they get out cheap and eat it or you take it to court and then they pay more for the same result.
You have a valid case and you will win provided all that you have stated it 100% accurate and you have papers to prove it.
Hes right I use to work at a dealership. Take this matter into higher level of authority and tell the dealership to go fuck themselves after you took a brand new truck off their lot for free.
. 
no hard feelins I hope.......
Linear Mode
