I was in the process of completing my enlistment in the USAF while my wife moved here to houston ahead of me. We owned a 04 Nissan 350Z which we couldn't afford with me getting out of the military. My wife decided to go to Tom Peacock Nissan in May to trade it in for another car. They showed her a couple of used cars and one was an 02 Nissan Altima. She decided to go with that one since Nissan is a good brand of a car. A friend of ours went there to give the car a quick look over (he's not a professional mechanic) and both my wife and him asked the dealer whether the car had any problems or anything done to it. Any accidents. The guy told them to their faces "Nothing major,
just a paint job. Everything is fine with it." So she put $5,500 on the Z to make up the difference emptying our savings in the process and went on her merry way. Well, a couple days later the check engine light comes on so she takes it to Tom Peacock to get it checked out. They told her that it was nothing, just that it needed to be reset. That it happens a lot. This happened 4 more times afterwards, each time being told it's nothing. Even the passenger door didn't close properly anymore. She took it to Autozone to have it hooked up to a machine and it came up with cylinder misfire. As well as the front 2 tires were constantly loosing air and were bald. She kept calling to speak with a manager only to be sent to a answering machine every time. Even Johnny Smith, the guy in charge of the dealership, never returned her calls. The breaks have began to squeak a month later and that's just the little part of this mess. A few months later the A/C has stopped working, as well as the heater, and the car was sputtering once in a while. Now it's December and the light is still on. We planned on taking it in earlier but due to the hurricane and the work schedules we haven't been able to. Today we took it to Mossy Nissan off of I-10 to get it checked out by them. Sure enough they came back with a list of problems which was going to amount to almost $1,000 in repairs. Then the guy looked at me and said did you know this car was in a major accident? I said no I didn't. They told us nothing was wrong with it. He said the right side of the car was hit because there are brand new pannels on there and the headlight housing is completely replaced. We called Tom Peacock, knowing how oh so helpful they've been in the past (now we know why... they sold us a lemon), wanting to find out what they plan to do about it. The guy pretty much just laughed at us and said, "We sell as is, Not my problem anymore." and then he hung up. They are the most unprofessional and rude people I have ever met. I honestly think if Nissan knew the kind of people they have representing them, they would be ashamed. Please do yourself a favor and do not buy any cars from these backshop professional wanna be salesmen. Instead head to Mossy Nissan. They took our P.O.S. car and traded it in for an 06 Nissan Altima. They paid all but $1,500 of the remainder of the car loan we had on the 02 and gave us an aditional $1,500 off of the new 06 Altima.
I was in the process of completing my enlistment in the USAF while my wife moved here to houston ahead of me. We owned a 04 Nissan 350Z which we couldn't afford with me getting out of the military. My wife decided to go to Tom Peacock Nissan in May to trade it in for another car. They showed her a couple of used cars and one was an 02 Nissan Altima. She decided to go with that one since Nissan is a good brand of a car. A friend of ours went there to give the car a quick look over (he's not a professional mechanic) and both my wife and him asked the dealer whether the car had any problems or anything done to it. Any accidents. The guy told them to their faces "Nothing major,
just a paint job. Everything is fine with it." So she put $5,500 on the Z to make up the difference emptying our savings in the process and went on her merry way. Well, a couple days later the check engine light comes on so she takes it to Tom Peacock to get it checked out. They told her that it was nothing, just that it needed to be reset. That it happens a lot. This happened 4 more times afterwards, each time being told it's nothing. Even the passenger door didn't close properly anymore. She took it to Autozone to have it hooked up to a machine and it came up with cylinder misfire. As well as the front 2 tires were constantly loosing air and were bald. She kept calling to speak with a manager only to be sent to a answering machine every time. Even Johnny Smith, the guy in charge of the dealership, never returned her calls. The breaks have began to squeak a month later and that's just the little part of this mess. A few months later the A/C has stopped working, as well as the heater, and the car was sputtering once in a while. Now it's December and the light is still on. We planned on taking it in earlier but due to the hurricane and the work schedules we haven't been able to. Today we took it to Mossy Nissan off of I-10 to get it checked out by them. Sure enough they came back with a list of problems which was going to amount to almost $1,000 in repairs. Then the guy looked at me and said did you know this car was in a major accident? I said no I didn't. They told us nothing was wrong with it. He said the right side of the car was hit because there are brand new pannels on there and the headlight housing is completely replaced. We called Tom Peacock, knowing how oh so helpful they've been in the past (now we know why... they sold us a lemon), wanting to find out what they plan to do about it. The guy pretty much just laughed at us and said, "We sell as is, Not my problem anymore." and then he hung up. They are the most unprofessional and rude people I have ever met. I honestly think if Nissan knew the kind of people they have representing them, they would be ashamed. Please do yourself a favor and do not buy any cars from these backshop professional wanna be salesmen. Instead head to Mossy Nissan. They took our P.O.S. car and traded it in for an 06 Nissan Altima. They paid all but $1,500 of the remainder of the car loan we had on the 02 and gave us an aditional $1,500 off of the new 06 Altima.
I am sorry to hear of your troubles, we actually use them for parts here. I went once (a long time ago) looking for a 20th Anniversary Maxima and the sales people there shunned me like I had the pague. I went to another dealership and rolled their demo off the showroom floor. (suckers!) I forgot what his name is but someone here works in parts there.
Thanks for the heads-up. I'm not much on dealerships any way (mostly 'cause I used to work for one) but I'll try to stay away. Went to Baker Jackson south a few months ago with the parents (they were looking to buy) and the salesmen were very helpful. I'd give it a but that's only based on one trip there.
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Get plastic surgery, there ain't no maybe. Your ugly face still ends up on your baby.
the different departments there are all run by different people and can only be looked at as such.... I've heard similar things over the years about their sales and service departments, but their parts department is excellent.. It probably doesn't hurt that the parts manager is a member of HNE..
This may sound rude, but are you black/ hispanic/other minority? It seems that the sales and service depts are run by typical redneck racist bastids and minorities often get the shaft when dealing with them. the big problem is that many of the houston nissan dealers are the same way and you run into many of the same issues.
We have members of other local nissan clubs (Z club of Houston) that are service writers at other dealerships and we generally get good service there.
This may sound rude, but are you black/ hispanic/other minority?
No I'm white, but I've been told I look Hispanic, Italian & turkish Guess I have one of those faces heheheheh
Quote:
Originally Posted by cryption
i believe texas has lemon laws and the dealership can get in trouble
From what I've been told by many people is that the lemon law only affects new cars... Which doesn't make the least bit of sense to me. New cars are under warranty, why would they need a lemon law? Next why do they call a used car lot a lemon lot? This really confuses me.
Quote:
Originally Posted by crazy2002mexican
was it a salvage? did you get a carfax? should be stated plain as day if it was
It wasn't salvaged. It only had minor dings on it which an 02 is expected to have and it being a used car. Other then that nothing seemed wrong except for all the tires being bald and the front 2 constantly loosing air. They did pay for 2 new tires which they put on the rear (instead of the front where the 2 tires are loosing air). The carfax said nothing of an accident. But I honestly believe they knew because everytime we called them about problems they'd ignore us or never return calls.
Watch out for Tom Peacock Nissan in Houston Tx
but that's only based on one trip there.
Guess I have one of those faces heheheheh
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