When I got the survey in the mail I was happy to pass on the experience of my most recent service performed by my local dealership. The repairs were to be simple enough, fix the faulty ECU harness and replace the melted headlight wiring harness. In response to the question:
How would you describe the quality of the workmanship performed on your vehicle?
I would describe the quality of work performed on my vehicle as substandard if not dangerous. I wouldn't trust these guys to do any major repair to my vehicle b/c the service technician that handled my repair cut to many corners and didn't bother with reinstalling vital components upon completion. When I finally called the dealership to see how much longer it was going to take to finish repairing my truck I was pleased to hear it was ready for me to pick it up but I wandered why they didn't have the common courtesy to let me know. I didn't complain though b/c it was holding me up from heading out of town for the weekend. I was dismayed to see that my vehicle had almost 40 extra miles on it when I picked it up from the dealership. I asked my service rep why and he told me it was a mandatory quality assurance thing. I wasn't pleased but whatever, at least I knew my truck had been looked over and was in perfect condition, or so I thought. It turns out nothing was further from the truth. I departed the dealership and left town for the weekend. When I got to my destination, 160 miles down the road, I got out and locked my truck using the key fob. I was curious as to why the horn didn’t assure me that the doors were in fact locked. I unlocked it and pressed the horn on the steering wheel, again nothing. I popped the hood to see if maybe the horn wiring harness had been overlooked but everything was as it should be. It was at this point that I started to see just how thorough the repair work and quality assurance ride had been. There was a bolt lying on the wheel well as well as a plastic retainer. The new wiring harness for the headlights was improperly fastened to the engine compartment. Coolant lines that had been removed from their respective retaining clips during the repair were left ajar. The windshield washer spout was no longer securely fastened (the plastic retainer I had found earlier on the other side of the engine bay should have been reinstalled here). The horn relay in the main fuse box was missing, thus rendering the horn inoperative. I never determined where the bolt I found was from and who knows how many more fell free of the engine compartment on the 400 mile round trip I took that weekend.
I feel like I was cheated by the Ed Hicks Service Department. If it had been a major repair who knows how bad the outcome could have been. Upon reviewing the minimal repairs that I had done and how many things were overlooked I feel as though anyone that takes their vehicle to Ed Hicks for major repairs is putting their life at risk. Thank goodness I had the manager note in writing each discrepancy I found in case future problems arise.
One would think that the quality assurance ride would have caught these errors but instead all it did was put miles on my vehicle and use up my gas, neither of which was I compensated for. You would think that a brand new vehicle that has been taken in for countless repairs covered by warranty would at least have the fuel that was used replaced by the dealership. I guess that’s too much to ask. Needless to say I had to return my vehicle to the dealership to point out the errors they had made and have them corrected. This experience along with others from this same vehicle have changed my views of Nissan and now I strongly recommend against anyone buying a Nissan or having their vehicle repaired at any Nissan dealership.
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When all is said and done, a lot more has been said than done.
Hey, that sounds just like the dealership in Huntsville AL that failed to torque my altenator bolt, which came out. Sure, there are some good dealerships out there still, but if you can't trust the dealership for major repairs, does that mean we have to learn how and buy expensive equipment for serious and challenging repair jobs?
Thats why I never go to the dealership. I bought it there and thats the last time I set foot on thier property. I have a mechanic that my entire family uses for the last 20 years. They call us before they do any work (if they find something else or if they happen to do something by accident). If they have to run the engine they refill the gas they used.
My mom had a problem with her Infinity (the high end side of Nissan by the way) and the dealership said they had to drive her car for 100 miles to burn off stuff before repairing. They said they couldnt just let the engine run. and they wouldnt refill the gas. Our mechanic patched the spot, said drive it till empty and bring it back.
The dealers are asses when it comes to doing any work, ESPECIALLY WARRENTY, since we are not paying for it. Thats why I will never have the dealer touch my truck.
__________________ 2005 Radiant Silver Crew Cab LE 4x4 Frontier Mods : (visual) Manik Brush/Grill guard, Manik tail light guards, weathertech window vents, Tweety and Scooby Doo window decals, Pathfinder window switch covers, (audio) new 6disk in dash cd changer, (performance) Extang Blackmax cover Car Domain : http://www.cardomain.com/ride/2183325 Website : http://www.moonsofneptune.com
I wonder if those "questionaires" we get when we have dealer service done actually do anything? I used my local dealer for my last Nissan truck twice and both times they screwed up. I did get things straight at the local level, but I had to complain and point things out to get it. Somehow I doubt the surveys do little more than fill a trash can somewhere.
I wonder if those "questionaires" we get when we have dealer service done actually do anything? I used my local dealer for my last Nissan truck twice and both times they screwed up. I did get things straight at the local level, but I had to complain and point things out to get it. Somehow I doubt the surveys do little more than fill a trash can somewhere.
Yes they do, twice! First time I got a notice from the Nissan's corporate office and received $150.00 credit for parts and or service. Guess which I chose? Then I got a letter from J.D. Powers and got $175.00 cash. Not a bad return. Oh, and they fed me!
Yes they do, twice! First time I got a notice from the Nissan's corporate office and received $150.00 credit for parts and or service. Guess which I chose? Then I got a letter from J.D. Powers and got $175.00 cash. Not a bad return. Oh, and they fed me!
You must have said nice things about them. I suspect my survey (that expressed an unsatisfactory experience) went in the round file.
You must have said nice things about them. I suspect my survey (that expressed an unsatisfactory experience) went in the round file.
Nice!? Hell no... L0L Bastards did 1st free oil change and didn't wipe up after themselves. The Automate application left more spots on my truck than I came in with. I always complain about one thing or another. Lets see... oh they had it one time to do a recall on a harness and another free oil change and I requested an alignment check at about 4k due to front passenger tire feathering, took longer then quoted and when I got it back I asked how bad it was off... "oh, I forgot, we'll get right on it" ... idiot! If I remember correctly, I didn't give them one excellent mark, let alone a "somewhat satisfied"
You must have said nice things about them. I suspect my survey (that expressed an unsatisfactory experience) went in the round file.
My unsatisfactory survey actually generated a phone call from Nissan USA. Played phone tag with the gal for a while and then when I finally got her in person all she did was make excuses for the dealership's sorry behavior.
Thanks for nothing!!
__________________ 2005 Frontier Nismo CC 4x2 -- Aztec Red, Rockford-Fosgate, Sunroof, Side Curtain Air Bags, Tow Package, Bed Extender, Hard Tonneau (finally!!), Microfilter, Manik Step Bars, Nissan iPod Interface, Ground Wire Kit, and more to come . . .
Well, I had my first oil change done buy my dealer and all I can say is that they did a wonderful job
I had synthtic oil put in and I watched the guy do all the work and if all you peeps that are bitchin' ain't happy, then find a differant dealer.
I even tipped the machanic 10 bucks
If you trust the guys so much then why sit there and watch them while they work? Just wait til you need a major repair and can't wait around the entire week they keep your car. But I guess I am still upset from the countless problems I've had with my truck without ever walking away from all the dealerships happy with the service they provided or failed to provide.
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When all is said and done, a lot more has been said than done.
Took my truck to have upper/lower radiator hoses and thermostat replaced. Got home and saw a puddle of coolant. Back at the dealership, I requested in front of everybody I'd like them to test drive it next time. They fixed it - 'Oh, upper hose was not snug enough' and 'we do a pressure test'. Well when things get hot i.e. hose connections, they expand and leak. Engine temp was cold as soon as they were done the first time.
Most recent DEALERSHIP experience :(
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