disappointed

Ottawa:

Do NOT go to 417 Nissan!

Here is a thread I posted in another forum that could help other members decide what that think!

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I was set to purchase a Nissan X-Trail from 417 Nissan today. We negotiated the price and the trade-in with 417 Nissan. Everything seemed fine until immediately after we were asked to pay a $500.00 deposit. I expressed my concern about paying a deposit without having the deal in writing but was assured it was "completely refundable". We paid the deposit and I wrote "refundable" right on the slip. Immediately after signing for the deposit, the sales guy left and the "sales manager" who was supposed to do the contracts came over to us. He had all the calculations already worked up on a form and, surprise surprise, the deal was now $1500.00 more than we negotiated. We were told that the trade-in was based on an improper appraisal (i.e based on a 2004 and not a 2001) and hence the trade-in dropped by $1500.00. This was extremely strange since we had it appraised at three other places and no one gave a trade-in value as low as their new trade-in value. And a 2004 model for my car would be worth much more than the original trade in that was given. Also, it would be very strange that such an error could ever have been made since 417 Nissan appraised my car TWICE. I brought it in two weeks ago and then it was appraised a second time today. Since the only reason we were going to go with this dealership was convenience (we live very close by), we told them "no thanks" and walked out.

It was very clear to me that this was a sales tactic being used. There was no way that the manager had time to discover the error and make up new sales figures in the seconds after we gave our deposit. There was also no way that my car would ever have been given such a low appraisal as a 2004. I also was present when the appraisal was given two weeks ago for my car and it clearly was for a 2001 because I obtained by registration information for the salesperson. Finally, the "sales manager" seemed quite surprised that we were not going to take the X-trail despite the deceptive practices. I guess this type of thing has worked for them in the past! Oh, and then they said they couldn't return the deposit because the "girl in accounting" has gone home for the day (in that short of time??). They said we would get it tomorrow.

So my question is, how can I do anything about this? Does Nissan have a complaints department that addresses deceptive practices of their dealers? I have checked the Better Business Bureau and this dealership is not a member (not surprisingly). I am infuriated by all this and want to prevent them from doing this type of thing to others.

Can anyone help me find the right people to speak with or write to?

Thanks!

DogfoodEnforcer

i just got mine from Regency Nissan in North Vancouver, BC

very friendly dealer and finance guy.

i had to wait 2 weeks for delivery, partly beacuse i didnt want a freakin demo, and also because the one that was just about in vancouver got snatched up just before i got it ordered.

so 2 weeks come by and i get a call saying it just got in via rail to vancouver. it was 8pm when the dealer called me, and he said he would get a guy down there tomorrow or the day after to pick it up. but he said it would most likely be the monday that i would get it.

low and behold, sunday rolls around and my phone rings, "i got your truck! wanna come pick it up?" so i went and got it.

it was spotlessly clean, and had 35-40km on it, which is fine by me.

the negotiations were easy, got my trade in bumped up a few grand with barely any hassle.

the problem came witht eh financing. i brought a paystub and even my newest cheque..."ok, thats great...thats all we need."

since then (2 weeks) i have been hounded by the finance department saying i didnt provide adequate proof of my money and employment, and that nissan wont approve my loan...they say i need a letter from my employers stating that i do in fact work for them and how much i make. fair enough...only thing is that my employer is out in the middle of nowhere in cambodia checking up on their mining properties...no internet, fax, or phone where he is.lol. so i tell the guy..and he goes, "oh ok...thats fine." yet he insists on calling me about 5-6 more times in the following one week. DOES MY BOSS NEED TO DROP WHAT HE'S DOING, FLY HOME, AND WRITE A LETTER RIGHT AT THAT BLOODY MOMENT?!?!?

even today, i JUST got home froma weekend in the states...turn my phone on as i come over the border and BOOM....phone rings...its the guy again. "wheres your letter?" "i assume it's in my boss's head in the middle of a cambodian jungle." (i think to myself).
"oh..well i need that letter."
"umm...its 3am in thailand\cambodia right now...ill get it as soon as he gets back into civilization."
"oh, by the way. i want your income tax receipts from last year as well..."
at that i got kind of pissed off. first off i just needed to show thema paystub...then a letter, now my taxes...and i cant go a day without being bugged...

thats the only thing that pissed me off about the whole transaction. its kind of expected as im only 22 and its the first time ive ever got a loan out, but i also have a cosigner and everything...yet they're still busting my balls.

also, when working out the price, i gave the dealer a ballpark figure of what i wanted to pay per month (550$ a month over 36 months)...not only did he hack the price down from 580, but got it down to like 540$! with that extra cash i was able to pay off the "life insurance" bullsh*t and a couple of other things..so that made me happy.

i still havent had to use their service department so i cant complain or rave about it yet, but from talking to some of the young mechanics back tehre they seem like very good guys\mechanics...ill only use the place for warranty work tho, as i have an absolutely brilliant mechanic who never rips me off and my mechanic bills are less than half of what i paid elsewhere

Pezzy

Brampton North Nissan (formerly Dermac Nissan) -- Brampton, ON

I have nothing but good things to say about this dealership. I bought my pathy there, and have driven 85 km's across the GTA to get it serviced there. Their service department are amazing, I never leave feeling like I've been ripped off... They take good care of me & my truck.

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Sarcasm is just another service we offer | 99.5 Pathy XE Green

Snafu

Pezzy sounds so familiar.

Based on what I have heard my vote goes to BNN. They help folks modding thier trucks for off roading fun.

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2001 Frontier SE 4x4 Crew Cab
Mostly stock but always looking for mods...

enigma19_78

Hey Guys:

Just picked up my Altima 2007 SL with Navigation.

Bought it from Scarborough Nissan in Scar., ONtario. No issues at all. The only thing is that because the vehicle has Navi - it took 8 weeks to deliver from Tennesse.

Ask for Antonio (sales), he is great. Easy to work with, responds to your inquiries and is quick to resolve any issues. I'm very happy with the whole deal. Antonio has all the paper work ready for me on pick up day, the car was in mint condition with only 14KM. Anyway, speak with Antonio, you won't be sorry!

I haven't taken the car for any service at Scarborough Nissan, but shall update everyone once I have.

Sid
Toronto, Canada