SCHESBH

I have only positive comments on Metro Nissan.

I purchased my first Nissan after my lemon of a GM car gave out in 1995 and have not looked back.

I purchased a Nissan Altima from Metro Nissan in Dorval where they were then located. They say first impressions are everything, but not only first, but every time I have dealt with Metro Nissan it has been positive.

I recently purchased an X-Trail to go along with my 350,000 K Altima 1995 that is still running well.

I have sent many people to Metro Nissan over the years, and all have had positive comments to make, and still do. I can remember horror stories and recently with my wife's Camaro (Sold via eBay) dealing with GM Dealerships and why I would never purchase from GM or a North American Car manufacturer ever again.

Walk into Metro Nissan and your dealing with a staff that is not only professional but polite, helpful, and give you respect that you want to have as a customer.

I have been there many times over the years for Service and being in the field of Advertising, I tend to notice how things operate in a different view than most people.

I have had the chance to observe the interactions between Metro Nissan's Service center and other customers while I am waiting for my car. My experience has been always positive. While viewing how others are treated, everyone is treated the same, with dignity and respect. Repaires / Bills are explained in detail, questions that are asked are answered. Both Roger and David under the direction of Rene are a perfect example of how customer service should be given to a client.

Recently I have had to deal with Serge Nadon, head of Parts, again, excellent service.

Calls are answered pomptly, if not, returned in a timely manner. Sales staff not pushy but make you comfortable again under the Direction of Denis and Serge Bazinet.

It starts from the top and Sam Levinson who owns Metro Nissan has done a remarkable job with his staff. I have not seen much turnover of staff over the years and this as well speaks loudly of the Management and working conditions at Metro Nissan, this in turn, having happy employees is always passed on to the customer.

On a few occasions over the years I have had to deal with another Nissan Dealership in Montreal (SPINELLI NISSAN) since they are 5 minutes away from where I live and Metro Nissan is 25 minutes from my house. The experience I had was not pleasant and when one dealer puts down another, that it speaks loudly about what and who they are and what they represent. I came in for an oil change and the first thing they said was "Oh you did not purchase this from us (Metro Nissan Sticker), you went to Metro Nissan (Dorval).... They have a very bad reputation that everyone knows about but your here now".

I walked out... it was not worth dealing with a Dealer like this. I do not like driving (especially during Montreal Rush Hour) to Lasalle from the West Island but it is worth it to be treated properly and professionally.

Do I recommend Metro Nissan, YES... if you want a high class Nissan Dealer, that gives you quality sale/service from start to finish, they are the one. Are they perfect no, but they do take care of any problems you may have.

Stephen