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Hagtex · Sep 27th, 2004, 06:21 PM

RE: 2005 NISSAN X-TRAIL AWD/SE / WILLOWDALE NISSAN NORTH YORK.

Since you asked, there you go!
At the original car delivery my master key was lost, can happen! “ok”
Waited for 2-3 weeks, first they tried to locate than had to order another one! “ok”
Finally arrived and I was called by the sales person, asked how long will it take, told me max ½ hr and no need for an app, just drop by! “Fine”.
Next they I dropped by, look for the sales person which was not there, asked around and were told to go service dpt. which my key might be there already. “ok”
Went to service dpt. and told them the story, still for that, they asked me to either leave the car for the day bc. it was late afternoon, and/or make an app. for next they which will take at least 2-3 hrs. to cut the key and re-program? Anyhow I made an appointment for the next day and left the car there along with my cell# and asked them to call me if it finishes early and/or if they need me for something. After 2 hrs. I went back to find out what happened the guy who served me told me that, they could not find my key and the sales person who looks after me might have it, and unfortunately bc. It was her day-off therefore they can not find her to ask and/or get the key from where it was. I was so upset and disappointed and asked him why did he not call me to tell me this much earlier instead made me wait two hrs for nothing!!! I was almost going to loose it but I held back. Went inside and found my friend told him what happened and he got very upset too. We both went to the service dpt. and after a few minute investigations he found out that, the key was in the parts dpt. and waiting under my name. He got mad and asked them to finish it up a.s.a.p. Anyhow I waited another over two hrs. and it was done finally! I was handed the key and the car was waiting at the back parking lot. Went to pick up the car, first thing I noticed big oil marks on my windshield from inside especially the driver side, oil marks all over at the door frame inside and out as well as oil marks on driver side step frame. My fuse was blown!!! I sat to start the car to take it closer to the service door and blow up about what they did! WAIT, More!!!!!!!!! The key was not fitting properly plus the steering wheel tilt was left loose???? I went there and gave them well!!! Asked them to clean the car imm. and fix the key properly!! They cleaned the car of course and buffed the key and told me that key was new and it will get used and work better in time. “Still not perfect!” I was so upset, from there I went to my friend again and told him what happened, he was so upset too and told me that the people who works in there are animals and have no respect at all! “Doesn’t help me”!
Another time the car needed alignment, it was very slightly pulling right and the steering wheel was not centered! I made an appointment, again waited at least 2-3 hrs. to be fixed, after it was done, there you go! There was again oil marks on the places where they hold and step in the car even though I asked the guy when I dropped the car, to ask the workers pls. to be careful and work clean! I Gave UP!
After alignment I noticed the car was feeling harder on bumps and etc. After driving a few days I kept telling my self it should not be like this and finally decided to check the tire pressures, Guess WHAT!!! Every tire had different pressure and extremely loaded!!! “39.5/38/37.5/36” “THIS IS COLD MEASUREMENTS”!!!!!!!!! It should be 32 psi as it says at the label on the door panel!!!
Amazing isn’t it??????? So you all have to be careful guys!!!!!

Adding to this;
1) There were two very small ripps present on the front bumper at the delivery which I thing it may have happened at freight, I showed to the service at that time, a) they said they did not have the paint for the car yet, b) I have to leave the car at least for a day. " I wont boather!"
2) I had my windows tinted and some and very small bubbles were present, again I have to leave the car for a day to get it fixed. " I wont boather for this one eather!"
I wouldn't mint if they would give me a loaner! But they won't!!!!

Sep 27th, 2004, 06:21 PM	#3 (permalink)
Hagtex X-Trail Budy Join Date: Jul 2004 Location: Toronto Posts: 126	GREAT SALES PEOPLE / WORST SERVICE DPT. RE: 2005 NISSAN X-TRAIL AWD/SE / WILLOWDALE NISSAN NORTH YORK. Since you asked, there you go! At the original car delivery my master key was lost, can happen! “ok” Waited for 2-3 weeks, first they tried to locate than had to order another one! “ok” Finally arrived and I was called by the sales person, asked how long will it take, told me max ½ hr and no need for an app, just drop by! “Fine”. Next they I dropped by, look for the sales person which was not there, asked around and were told to go service dpt. which my key might be there already. “ok” Went to service dpt. and told them the story, still for that, they asked me to either leave the car for the day bc. it was late afternoon, and/or make an app. for next they which will take at least 2-3 hrs. to cut the key and re-program? Anyhow I made an appointment for the next day and left the car there along with my cell# and asked them to call me if it finishes early and/or if they need me for something. After 2 hrs. I went back to find out what happened the guy who served me told me that, they could not find my key and the sales person who looks after me might have it, and unfortunately bc. It was her day-off therefore they can not find her to ask and/or get the key from where it was. I was so upset and disappointed and asked him why did he not call me to tell me this much earlier instead made me wait two hrs for nothing!!! I was almost going to loose it but I held back. Went inside and found my friend told him what happened and he got very upset too. We both went to the service dpt. and after a few minute investigations he found out that, the key was in the parts dpt. and waiting under my name. He got mad and asked them to finish it up a.s.a.p. Anyhow I waited another over two hrs. and it was done finally! I was handed the key and the car was waiting at the back parking lot. Went to pick up the car, first thing I noticed big oil marks on my windshield from inside especially the driver side, oil marks all over at the door frame inside and out as well as oil marks on driver side step frame. My fuse was blown!!! I sat to start the car to take it closer to the service door and blow up about what they did! WAIT, More!!!!!!!!! The key was not fitting properly plus the steering wheel tilt was left loose???? I went there and gave them well!!! Asked them to clean the car imm. and fix the key properly!! They cleaned the car of course and buffed the key and told me that key was new and it will get used and work better in time. “Still not perfect!” I was so upset, from there I went to my friend again and told him what happened, he was so upset too and told me that the people who works in there are animals and have no respect at all! “Doesn’t help me”! Another time the car needed alignment, it was very slightly pulling right and the steering wheel was not centered! I made an appointment, again waited at least 2-3 hrs. to be fixed, after it was done, there you go! There was again oil marks on the places where they hold and step in the car even though I asked the guy when I dropped the car, to ask the workers pls. to be careful and work clean! I Gave UP! After alignment I noticed the car was feeling harder on bumps and etc. After driving a few days I kept telling my self it should not be like this and finally decided to check the tire pressures, Guess WHAT!!! Every tire had different pressure and extremely loaded!!! “39.5/38/37.5/36” “THIS IS COLD MEASUREMENTS”!!!!!!!!! It should be 32 psi as it says at the label on the door panel!!! Amazing isn’t it??????? So you all have to be careful guys!!!!! Adding to this; 1) There were two very small ripps present on the front bumper at the delivery which I thing it may have happened at freight, I showed to the service at that time, a) they said they did not have the paint for the car yet, b) I have to leave the car at least for a day. " I wont boather!" 2) I had my windows tinted and some and very small bubbles were present, again I have to leave the car for a day to get it fixed. " I wont boather for this one eather!" I wouldn't mint if they would give me a loaner! But they won't!!!! __________________ www.HagTex.com www.The-Giftdepot.com Last edited by Hagtex : Sep 27th, 2004 at 06:25 PM.