lance hinton

heres what has happen to me!
I have been dealing with trophy nissan for the past couple of weeks. I am not too happy with the service department! .
1.I took truck in for oil leak 1/28/04 was fixed supposedly. Picked up truck on 1/31/2004.
2 .2/1/2004 I looked under truck I find trans fluid all over undercarriage truck was towed to dealer 2/2/04.
3. 2/3/04 picked up truck again no paper work that repairs have been done. Was faxed paper work on 2/4/04 ticket was generated on 2/4 not when truck was brought to dealer on 2/2/04.
4. 2/5/04 got under truck again still have oil leak same spot was towed to dealer again.
5. 2/9/04 picked up truck was assured truck was inspected by shop Forman. And all repairs we completed properly. Note: truck sits in garage all week the only time it gets driven is on weekends.
6.2/15/04 went to store to get some food noticed major rattling noise under truck. Again
I get under the truck to see what is wrong this time. The bolts that hold the cross over exhaust pipe are gone at the flange. So now I have an exhaust leak.

I do not know who are running things in the service department but with shoddy workmanship like this I will not take my truck there ever again. I am a member of several Nissan car/truck clubs I will let the members of these clubs know about my experience
With trophy Nissan. I am bringing this to your attention because after numerous attempts
To let trophy Nissan satisfy me as a customer. I find myself disappointed and frustrated
With Nissan as a company. The Incompetence of this dealerships service department has cost me a lot of time, hassle and my good faith in the name Nissan. I have always expressed to others that I would not buy anything but Nissan products. But the treatment I have received makes me question weather or not I will ever purchase another Nissan product. If you can be of any help to resolve this matter it would be greatly appreciated and hopefully restore my good faith in the company


Thanks.
Lance Hinton




CC:
Nissan USA
Southwestern Xterra Club
Texas Nissan Truck Club
Dallas Nissan Enthusiasts Club

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