It was one of my biggest mistake to buy a Nissan Altima 2.5S in Toronto..what a pity?
I bought a brand new 2003 Nissan Altima 2.5 in the end of April,2003. My car has about 15,000KM on it now.Two weeks ago, I couldn't start the car, and engine didn't crack at all...nothing was happening? My previous Honda had a interlock security system in which I have to turn the right signal on in order to start the car; however, my Altima doesn't have this feature. I played around the signals, finally, I started the car with hand break off (didn't have to do this before) Peroid.
Last Monday Sep 29,2003. My car acted something wrong, While I was driving on 401, the lights and signal on dash board totallly shuted off-- No Mileage reading, gas level reading, temperature reading, and turning signal lights at all...Got lots of beeps from behide. I brought it to Willowdale Nissan in toronto. They told me that they will look at it the next day morning and it will be ready by noon. I asked if I could get a car loan to drive to work, they said NO! (sucks) I came back the next noon, customer serive person told me that my car was not ready yet because they were doing the final testing on my car just to make sure everything works perfect before I drove it away, and asked me to come back 5:30pm...NO CAR LOAN AS WELL (I was kind of pissed, wasted a whole day of work!)
I came back 5:30 pm, the same guy told me that my car needs to replace a part and they didn't have that part in stock ( Question: if they checked my car in the morning, would they be able to tell me that my car needs a replacement part?). Eventually, I drove away my car with a temporiraty fixed signal (it might failed again at anytime till it's fully fixed and they will call me when the parts arrived).
I called Nissan Canada Headoffice the next day (Wensday) to complain about the service I received from Willowdale Nissan. The service representitive wrote down my complains and said he would have the parts on order A.S.A.P...OK..what's the big deal!!!
I called Nissan Canada head office again after spoken with customer service (WILL) in willowdale Nissan on Friday the same week, spoken person(Nissan Canada) told me that the part should be ready for the Next Monday (Sep 6.2003) OK...I trusted!
Unforturenately, my car Failed again on Sunday Morning...couldn't start it without releaseing hand break off, hand break on.... repeatitively for over 15 times. ( I had no choice of doing it because the dealer shop is closed on Sunday)
So, I called dealership again on Monday (Sept 06), got answer that they didn't have part yet...I called Nissan Canada, and got same answer no parts untill Wensday ( who knows what is going to happen to the car again during these days ). I asked if I can get a car loan untill my car is fully fixed. NO car loan unless I pay for it told by a customer service representitive at Nissan Canada Headoffice.
OK.......Doesn't it make any logic sense to you? I brought a brand new car 5 months ago Altima 2.5S with about 15,000KM on it now. Car started to fail (ok, under warranty my "good luck"), However, should I get a free car load untill my car is fully fixed? I will drive this mafg. defected car forever if they don't have my part ...............OH, bye the way, Customer service person on Willowdale Nissan (WIll) told me on last friday that my car needs a ODmeter, and in order to replace it he has to file a report to the ministary of transportation and wait till the govnerment approves...NO IDEA WITH HOW LONG IS GOING TO TAKE..........
My gosh.... I really brought a " NICE CAR" ..... This is my true experience and I am here not intend to angist anybody ...just to free my speech and wish people be aware of it!
