if this is in the wrong section please move it, I can't think right now....and sorry for the long post, I'm really pissed off
About a month and a half ago I decided to get some new wheels. After some research and talking to people I decided to get the ADR Concept PRO's from RVM Racing. Well I found them on
www.groupbuycenter.com and tried to pay through Paypal. Since I wasn't having them shipped to a confirmed address they denied the payment (perfectly understandable). I saw on their group buy that you could pay by check as long as you put a short note with the check saying what you were getting and the shipping address. Well I did that and sent it out along with my phone # and email address June 26th. After 2 weeks of zero contact I checked my online bank statement and saw that the check was deposited July 10th I believe (I'm at work so I can't check the exact date). I figured they just didn't bother calling or emailing me because there weren't any problems. Another 2 weeks later I still hadn't heard or received anything so I sent an email asking what was going on. A week later there was still no response so I sent another, more serious email. I got a short rude reply saying to call them at blah. Well I call and talk to a nice guy who tells me that I'm not in the system at all, I get a copy of the check online (which specifically shows they deposited it at their bank on July 8th, it even has thier company stamp on it) and post it up on my server and have him check it. He pretty much says that it's pretty interesting they have a check but I'm not in the system, so he tells me he'll check into it and to call back the next day. I call back and they tell me to talk to Eli the manager, he said they found my order but it was under a different name, so they told me the wheels had already been shipped and to expect them in a couple days. He then said the address they were shipped to and it was completely different, I mean it was some random city in Texas 200 miles away from me. After I told him it wasn't me he faxed me a copy of the note with the shipping address, which also wasn't mine. He claimed that was the only order from Texas in the last month and a half and it had to be me, even though the name, address, wheels, and amount were all different. After I told him repeatedly that it wasn't me he said he would get copies of all the checks in the last month from their bank and I should call back in a couple days. Well after calling back several times and getting the run-around (they would tell me they were checking somewhere else, or checking with another bank, all this crap) I called 2 days ago (August 5th) and I talked to Eli for a couple seconds before he said he had another call and put me on hold. About 30 sec later he hung up and I called back. I spoke to a young girl who said they were going to check with the post office (wtf?) and to call back tomorrow. Yesterday I was busy, so I call back today, asked to talk to Eli, and was put on hold for 5 min before they hung up on me again. I called back and Eli picked up and this is our conversation:
Me - Hi I'm Adam Reynolds and I'm trying to find out if there's any new information on my order
Eli - Mr Reynolds, I'm tired of dealing with you and I suggest you take us to court
Me - Are you serious?
Eli - I'm dead serious
Me - You've had my money for a month and I have nothing to show for it, now you say that you won't even try?
then he hung up on me.
I'm f*cking pissed right now, they've had my money for a month, now they tell me they don't know who I am, they never got my money, and I need to take them to court. What do you suggest I do? I've never had to deal with this sh*t before and I don't know where to start. I'll talk to my parents and see if they can do anything (which I doubt), but I'm just lost right now, I can't believe they would actually do that. I've been extremely polite and understanding every time I talked to them, then he says he's tired of dealing with this and I need to take them to court. I'm 19, going back to college in 3 weeks, I don't have the time to deal with the f*cking court system because this asshole is too lazy to actually do something. NEVER ORDER FROM RVM RACING!