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I'd email the serivice manager this thread - un-editted (including my post).
I mean, it's got the dates and everything so it should add up with their records of your visit.
And if you didn't really believe the scratches happened at their locale, you'd have to be some sort of a psycho to go to all the trouble of creating a thread and sending it to them as some sort of elaborate rouse.
I don't think anyone reading this would doubt you're sincere in your belief.
And not to threaten, but if this turns sour, there are probably more than a few Toronto area X-Trail owners (myself included) who would like to know just what dealership you had a bad (or good if it works out) experience with. I notice you've (intentionally?) left that info out so far and I think that's important.
Plus you said it yourself, if they weren't to blame why'd they buff it in the first place?
I'm curious to see how this works out.
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