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drtdvl · Jun 4th, 2006, 10:53 PM

Purchased my X-Trail from West End Nissan in Edmonton, AB. The sale portion of the process went very well (less than an hour).

Upon picking up the car, things went south...
- Car had over 600 km on it
- Car had one paint scratch on the door
- Interior was not clean. their was still mud stains on the floor in both the front and back
- Car was not picked up that day.
- Returned the second day, the scratch was still visible and the interior was still dirty. They decided to send the car to a body shop and the interior was detailed again.
-Returned two days later and the car had a minor scratch which was immediately polished out. The interior was still a bit stained by the dead pedal but I decided to clean this myself.
- Upon taking the car home, I noticed the front bumper was scratched down to the black plastic. Returned to the dealer where they booked me in for a visit in a weeks time with the likelihood of getting the bumper repainted.

From all this, the most positive part of this process is the service manager and general manager have been extremely responsive! They listen, they have returned my calls within the same day and they are acting on the problems.

I hope the above problems are not an indication of how the car will perform in the future as it has sure been fun to drive.

Jun 4th, 2006, 10:53 PM	#14 (permalink)
drtdvl Sorta-Newbie Join Date: May 2006 Location: Edmonton, AB Posts: 17	West End Nissan (Edmonton) Purchased my X-Trail from West End Nissan in Edmonton, AB. The sale portion of the process went very well (less than an hour). Upon picking up the car, things went south... - Car had over 600 km on it - Car had one paint scratch on the door - Interior was not clean. their was still mud stains on the floor in both the front and back - Car was not picked up that day. - Returned the second day, the scratch was still visible and the interior was still dirty. They decided to send the car to a body shop and the interior was detailed again. -Returned two days later and the car had a minor scratch which was immediately polished out. The interior was still a bit stained by the dead pedal but I decided to clean this myself. - Upon taking the car home, I noticed the front bumper was scratched down to the black plastic. Returned to the dealer where they booked me in for a visit in a weeks time with the likelihood of getting the bumper repainted. From all this, the most positive part of this process is the service manager and general manager have been extremely responsive! They listen, they have returned my calls within the same day and they are acting on the problems. I hope the above problems are not an indication of how the car will perform in the future as it has sure been fun to drive.