SCHESBH

Hi All,

I am suprised that there is not more traffic in this Topic good and bad. As many of you know the only propblem I have had is with the Roof Sunroof Wind deflector... that a piece kept on flying off on a regular basis.

Metro Nissan repaired this three times for me, finally gluing the rubber piece on the kept flying off.

Over a montha ago, Roger ordered the wiring set and rear fog light (Same one that Marc and I have) for his X-Trail. At about the same time I fined my Waxing for winter or my X-Trail and noticed a piece missing from my deflector, so off I went to Metro Nissan and ordered this part as well.

Well it has been three tries going to Metro Nissan for Roger's light, this morning they got all the correct parts and pieces for him to do the installation. As for my Defector yesterday they receive my part finally but it was the wrong one. Serge Nadon (Parts Manager) who is always great to deal with and extremely pleasant was fed up with not only my wait but not getting the correct part.

This morning he handed me a complete Deflector in the box and told me to keep it as long as need and to replace the deflector if need be, no charge, just bring back the set and/or pieces that I do not need.

This is service, this is why Nissan along with the other Japanese Manufacturers are doing so well and why GM, Ford and Chrysler are not.

I grew up in a GM household every three years a new car (My parents decision at the time.. once warranty went, get rid of it) Our cars had nothing but problems on a regular basis yet my family loved GM. The last straw was when a local dealer tried to screw us (yes they are still in business) and we mentioned lawyers they backed down.

I have been with Nissan for 12 years now and do not regrey my decision. Metro Nissan as always impressed me with their Customer Service and honesty over the years. First impressions make a difference, word of mouth makes a difference, Look at GM now and look at the Nissan, Toyota, Honda and Hyundai.

Would I ever look at an American/Canadian Vehicle again, or would my Family and freinds, none of them have Northa American Vehicles and this speaks for itself.

Not only is the dealer the front line for a manufacturer even though they are independently owned, if they do not support the customer and if the manufacturer does not support the dealer and their products what does this say for the quality of what is being built by them.

I laugh at the advertisements and I work in and Ad Agency... when they all use the wording " Best in Initial Quality" yes when they come out of the factory they are great, but once you drive them they fall apart.

The GM's, Ford and Chryslers have much to learn about quality control, dealer and customer satisfaction and reliability, they just don't have it and people want and demand this and why the others like Nissan are doing so well.

Again my thanks to Nissan and Metro Nissan Lasalle for Excellent customer service and support.

Stephen