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Leaky fuel filler neck

51K views 121 replies 36 participants last post by  quadraria10 
#1 ·
Fellow Canadians,

anyone experience a leaking fuel filler neck? I have a 2006 Nissan X-trail and every time I go fill up some gas, I observe a few drops dripping from underneath the car.

I've done some research on the matter, and it appears that there was a recall on X-trail's outside of Canada with certain years. So i guess its a problem that could affect outside years but Nissan won't admit to it.

Anyways, has anybody attempted to change the neck themselves? How hard was it? Does anyone know the price the dealer charges? Part Number?

Thanks
 
#2 ·
Your fuel filler tube neck has rusted and that's where the fuel leak is coming from and yes, it was part of a global recall (except Canada).

If you choose not to fight Nissan Canada to have it done under the recall warranty, you can order the fuel filler neck from them (which I believe cost $185.00 as stated HERE) and get a mechanic to change it for you.

Anything to do with fuel is better left to the professionals to fix.
 
#4 ·
This just happened to me yesterday. I immediately took my 2005 X-Trail to my local dealership. The repair estimate is over $900 after tax. After finding out about this issue through this forum, I will definitely be following up with Nissan Canada. How can this be a recall issue everywhere else but in Canada? Crazy!

I know this thread is now over a year old, but has anyone else in Canada experienced this and, if so, did you follow up with Nissan Canada for any recourse?
 
#5 ·
fuel filler neck

I had the same problem roughly at 120k or so.
After finding out the price of repair ($900) i kept putting it off
until i could find some time to attempt this job.
To avoid any excess gas dripping i wouldn’t fully fill the tank 35L max,
unless i was doing lots of HWY driving.
18 months later i purchased the fuel filler neck from nissan, but still
couldn't make the time for a DIY, so i checked my ego as well
as some garages. I found a shop that quoted me
between $150 – $250 ca$h
$200 later the job was done.

Purchase the part and find a mechanic you can trust.
Nissan dealership = Rip-off ! ! !
 
#6 ·
Ok. So mine is leaking now just as previously described. Nissan cost is 550 plus tax.no one there wants to discuss why Canadian vehicles were excluded from the recall. Anyone make any headway with Nissan Canada or regulating government agencies. I don't think such treatment should be tolerated.
 
#7 · (Edited)
thanks to google and finding this forum I called Nissan this morning as my 2002 X Trail was leaking petrol when refuelling. They checked the reg and found 3 outstanding recalls on the car so its booked in next week for a new fuel filler pipe, oxygen sensor and engine sensor, all free and courtesy car for the day too, I only phoned to get a price on the filler pipe so ended up saving a small fortune to be honest :)

In the UK by the way.
 
#8 ·
Nissan Canada Response

I contacted Nissan Canada customer care service this morning about why Canadian x-trails were not recalled for the faulty fuel filler pipe, even when they were manufactured before December, 2004 and boasted the VIN number of recalled vehicles. The female parrot with whom I spoke was only programmed to tell me no recall had been issued for my vehicle. I could have told her that information. Canadian owners were excluded, probably because this vehicle was not widely sold in Canada. I intend to hassle Nissan Canada through consumer groups and government agencies untill they wish that I had purchased a vehicle from any manufacturer but them. My local garage found through discussions with Nissan techs that some have been quietly replaced by Nissan Canada. X-Trail owners, keep up the pressure on this manufacturer. Squeaky wheels do get the grease. any assistance ,connections and advice you may have is greatly appreciated.
 
#9 ·
Like a pitbull...

Today, I launched an inquiry through Transport Canada to see why Canadian X-Trails were excluded from the recall even though they meet the criteria. I paid to have my vehicle torn down enough that I could see the filler tube and I compared it to the replacement. The problem is easy to see, as is the new, improved fix. It is being repaired all over the world as we speak, except in Canada. My service manager says there have been two 2005s in with this problem in the last two weeks. The dealership does not care who pays the hefty charge of approximately 5 hours and a part worth 183 dollars before tax. I do. If it was dangerous in over 100 other countries, it is dangerous in ours. Transport Canada has a division called Defects and Recalls. I would encourage anyone not getting satisfaction from Nissan Customer Service ( namely, everyone) to use this government agency to bring pressure on manufacturers.
I was in to investigate trading my 2008 Altima S :jump::jump:eek:n a left over 2013 Altima SV last week but I have so little confidence in this company right now that I think I will look further afield. Tomorrow I plan to visit my MP's office to keep the pressure on TC.
 
#10 ·
Just had the same problem. Dealer has been helpful but can't really do much as Nissan Canada has not issued a recall. I called Nissan Canada and got the robot lady on the phone who could not get me off the phone quick enough. Send emails to the Nissan Canada president - no word back yet. I also filled out a Transport Canada Defect Claim Form - hopefully they get enough complaints on this problem to force Nissan Canada to do a recall. Everyone who has this problem should submit the defect form to Transport Canada - it only takes a few minutes. Here is the link.
https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP/fc-cp.aspx?lang=eng
 
#11 ·
I am from Ontario, Canada and I have exactly the same problem with my 2006 Nissan X- trail. I had three different occurrences of fuel leakage when I filled-up the tank. Then, I started to fill up the gas only partially; normally I used to fill up 50 Liters and now fill up only about 40 Liters. Suddenly, last week my "Service Engine Soon" light was on. I went to a Nissan dealership this morning and they are quoting $700 to fix it. I have not fixed it yet, I am very concerned as my service engine light is ON now. If there is something more serious I would not know it. Nissan Canada should recall these vehicles and fix the problem. Let's file a complaint to Transport Canada everybody and compel Nissan to address this issue.
 
#12 ·
This occurred on my 2005 xtrail, 150,000km. Leaks when topping up tank, service engine soon light is on....this light will indicate emissions issues, fuel tank leaks etc. I would not pay them 100. To pull codes. After having neck fixed it should clear, otherwise disconnect battery for a while. I am having this repaired as I have an emissions test coming up in a few months and doubt it would pass this this problem.
Ps I entered a complaint through the transport Canada link in earlier post.
 
#14 ·
Here is what the defect looks like. Had mine replaced today. You can see where the coating has just peeled off and the pipe corroded, several holes. This is on a 2005 xtrail with 150,000 kms. Service engine soon light went out.



image by Mr. Nuke, on Flickr


image by Mr. Nuke, on Flickr
Great. Did you get any cooperation from nissan canada?
My dealer quoted 660, tax in.
 
#19 ·
Hello brohmank

I have the exact same issue with my nissan X-trial 2005 and I would like to know how how did you get the email of the president of Nissan Canada and if they did repair it or not , Should I contact the dealer from I bought the car here in Ottawa ? Any suggestions ?
Thank you
 
#18 ·
Good news.

I also was compensated through the presidents office andmy filler pipe was requested by Transport Canada for inspection. The pipe is now in the hands of the President of Nissan Canada. I think this forum has demonstrated the power of many and the importance of perseverance when you believe you are right.
 
#20 · (Edited)
My experience echoed brohmank's
The work was done on October 31, $941.00
I only got around to emailing president with a copy to transport Canada last week. Received a call from the quality supervisor at head office two days later telling me a full refund had been authorized and that my dealership service manager would call shortly. Dealership called the next business day and i went in the following day to have the credit applied to my credit card.
My email to president (format for employees is firstname.lastname@nissancanada.com) included a photo of the part, a link to a site that identified the world wide recall in 2006 and a scan of my invoice together with a request for some good will consideration.

I don't recommend you go through dealer as there seems to be nothing they can do as there is no recall (yet). Be sure to copy transport canada and fill out the defect form on their database. Quite impressed by the rapid and fair response by the president of Nissan Canada.
 
#21 ·
Happy ending here too, nuke. My leaking filler tube was replaced yesterday at Nissan's expense. Like everyone else, my conversations with the 1-800 Customer Service folks went nowhere - notwithstanding the various sound arguments in favour of Nissan Canada footing the bill, it boiled down to "there's no recall, sorry, over to you." What made the difference was the service manager at my dealership - he took the time to hear me out, ran it up the tech/service chain, and persevered in the face of some initial push-back. Very happy with this outcome, and in my case at least, no need to go right to the top in head office.
 
#22 ·
Mmm, makes me wonder if and when mine will go on our 2006? I guess ethically I can only complain to Nissan and Transport Canada if and when it goes, but with a recall in every other part of the world I would think its an eventuality rather than a possibility.
I like Nissan's and have driven nothing but since 1998 when I leased my first Altima, but I must admit I have never liked the dealership and specifically the service department. I honestly think they like to throw parts at problems rather than getting to the bottom of it and actually repairing something.
Anybody have any idea why this part rusts out? Is it just humidity on what looks like a defective coating on a seam? Can this be rustproofed? I know Nissan wants to increase sales in Canada, I would strongly suggest that they should start taking a little pride in ensuring the longevity of their cars rather than just allowing a sour taste to be left in the mouths of people who have been loyal to the brand (if not their service dept) for many years.
 
#23 ·
I had just over 130,000 km on my 2005 when the tube failed, and have been operating in a less corrosive environment than you I expect. You may be on borrowed time. If you notice a strong smell of gas after refueling, and it persists for a while, that's an indication you've got a problem developing. When you see a small puddle of gas under the car, just inboard of the left rear wheel, after refueling, you have a hole.

I doubt you can forestall things with rustproofing. The point of failure seems to out of sight and inaccessible, above a bracket used to bolt the tube assembly to the bottom of the car. See the photos posted by nuke. I suspect it's a spot where mud, moisture and road salt will naturally accumulate.
 
#24 ·
Thanks for the answer Blue Six and all the best for the Holiday Season!
So far no leaking gas, no smell and no check engine light. I asked about rustproofing because I had it done this summer on ours at Can Tire, and the stuff they use is supposed to seal and stop rust to a certain extent. Must admit it was great for suspension, eliminated a couple of squeaks.
I noted elsewhere that the recall was done in June 2006. Ours was assembled in Sept 06, I would like to think that Nissan having been aware of the potential issue would not have then installed the same problematic part in a new build after that date. Or, is that naive and wishful thinking on my part?.
 
#27 ·
Hi Imac or should I say howdy neighbor...
I am hoping it doesn't happen to mine. Is yours a 2005 or 2006? Ours is a Bonivista Edition which was built in late 2006 after the recall date. So I am hoping it doesn't affect ours. The gas that does evaporate is due to my having a bit of a heavy right foot, lol.
 
#28 ·
Late in December 2013 I wrote to Nissan Canada and also to Transport Canada about this issue. Received calls back from both and they both were polite and positive about potential resolution, at least for me as an individual. Called Nissan back today (March 17) and "Luck of the Irish" they said a national recall letter was being sent out soon to all affected Canadian X-Trail owners. Make sure that your current coordinates are up-to-date with Nissan so that you receive the letter. It seems that the power and persistence of the members of this forum has paid off!

With over 203,000 kms on the clock, still going strong,
Barry
 
#29 ·
Thanks for the info Barry. I just checked and sure enough there is a recall notice since Feb 6 2014 with Transport Canada. Affects roughly 22,000 sold here. Quick research on my end shows Nissan having sold approx 26,000, so it leaves about 4,000 possibly not being recalled. I am hoping that we are among that group, seeing our Bonavista was built after the recall notice that was sent to the rest of the world in June 2006. I will try to find out this morning.
I am not too sure what to think about this though. Something is wrong with Nissan Canada. They have been aware of this for 7 to 8 years, and they somehow pretended Canadian models were not affected. Do they really care so little about their customers and their own reputation for reliability and quality? Its ridiculous, to have the President wanting to increase market share, while at the same time having a policy that guarantees pissed off clients to the point they will slam the brand to everyone they know, and will never buy another Nissan again.
 
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